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I am downloading a PDF file and Firefox is deleting it. I can download the same PDF file on another browser just fine.

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I am downloading a PDF file and Firefox is deleting it. I can download the same PDF file on another browser just fine.

I am downloading a PDF file and Firefox is deleting it. I can download the same PDF file on another browser just fine.

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Citrix Online App Detector Plugin
  • Google Update
  • MetaStream 3 Plugin r4
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RingCentral launcher plugin
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

FredMcD
  • Top 10 Contributor
4308 solutions 60500 answers

Is the file deleted, or not download properly, or you can't find the file? Where are you downloading from?

http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Is the file deleted, or not download properly, or you can't find the file? Where are you downloading from? '''http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files''' https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
cor-el
  • Top 10 Contributor
  • Moderator
17689 solutions 160034 answers

Are you downloading and saving the file or are you opening the file in an external application?

It is possible that security (Anti-Virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.

Are you downloading and saving the file or are you opening the file in an external application? It is possible that security (Anti-Virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.