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apple website does not show graphics

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  • 1 has this problem
  • 31 views
  • Last reply by chuck695

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I am using an iMac and when I go to the Apple website, I only display words and no graphics. Is there a plugin that I need to install?

I am using an iMac and when I go to the Apple website, I only display words and no graphics. Is there a plugin that I need to install?

Chosen solution

Forgot to link you to this article as well: Fix problems that cause images to not show.

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Have you disabled stylesheets for that site? Check the View menu > Use Style. The setting should be Default Style, and not None.

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Are you using a regular HTTP address (http://www.apple.com/) or a secure HTTPS address? Sometimes when secure pages appear unstyled, that can indicate a problem with secure certificates.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click/Ctrl+click a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

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Chosen Solution

Forgot to link you to this article as well: Fix problems that cause images to not show.

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Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero).

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

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Using the "fix problems that cause images to not show" link, I found a "reset profile" discussion and fix. I reset my firefox profile and everything began to work as it should. Thanks for the replies.