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firefox keeps crashing in safe mode as well and i have disabled hardware acceleration and done a reset

Posted

i have rtried most things now including malware and virus checking too. any help much appreciated. it has only just started to do it so maybe a recent update has caused it?

i have rtried most things now including malware and virus checking too. any help much appreciated. it has only just started to do it so maybe a recent update has caused it?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.7.20033
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Amazon MP3 Downloader Plugin 1.0.18
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • CANON iMAGE GATEWAY Mycamera Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • BlackBerry WebSL Browser Plug-In
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • 5.1.40728.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637 Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.0.162 http://get.adobe.com/shockwave/

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ----------------- If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below. -------- Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637 Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.2.0.162 http://get.adobe.com/shockwave/'''

Question owner

bp-198a4815-731a-4549-812b-c88122151020 20/10/2015 19:32 33bd4559-2fd1-4391-b53a-f114d104da37 20/10/2015 19:10 bp-016b07fb-e2dd-4bc7-b790-e208d2151020 20/10/2015 12:22 bp-39178d72-4984-45b3-92f0-80e5a2151020 20/10/2015 11:41 bp-7ffd4229-6b59-4d6b-a8ce-d4a0e2151020 20/10/2015 11:25 bp-549ba9b9-0c22-4e9a-9a1c-b7c7a2151020 20/10/2015 11:12 bp-8e493e69-7b7a-463b-9ab5-9bf902151020 20/10/2015 10:56 bp-c6ed3f9a-8a11-4050-b42b-ce70a2151020 20/10/2015 10:47 bp-1e787ee8-29d9-4f79-9215-f17bd2151020 20/10/2015 10:46 bp-f3399997-25fa-4950-b983-c48052151020 20/10/2015 10:14

bp-198a4815-731a-4549-812b-c88122151020 20/10/2015 19:32 33bd4559-2fd1-4391-b53a-f114d104da37 20/10/2015 19:10 bp-016b07fb-e2dd-4bc7-b790-e208d2151020 20/10/2015 12:22 bp-39178d72-4984-45b3-92f0-80e5a2151020 20/10/2015 11:41 bp-7ffd4229-6b59-4d6b-a8ce-d4a0e2151020 20/10/2015 11:25 bp-549ba9b9-0c22-4e9a-9a1c-b7c7a2151020 20/10/2015 11:12 bp-8e493e69-7b7a-463b-9ab5-9bf902151020 20/10/2015 10:56 bp-c6ed3f9a-8a11-4050-b42b-ce70a2151020 20/10/2015 10:47 bp-1e787ee8-29d9-4f79-9215-f17bd2151020 20/10/2015 10:46 bp-f3399997-25fa-4950-b983-c48052151020 20/10/2015 10:14

Modified by cor-el

FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

bp-198a4815-731a-4549-812b-c88122151020

Signature RtlFreeHeap | RtlFreeHeap | HeapFree +++++++++++++++++++++++++++++++++++++++++++ bp-016b07fb-e2dd-4bc7-b790-e208d2151020

Signature RtlNtStatusToDosError | NtStatusToSocketError +++++++++++++++++++++++++++++++++++++++++++ bp-39178d72-4984-45b3-92f0-80e5a2151020

Signature RtlFreeHeap | RtlFreeHeap | HeapFree Wlidnsp.dll = Microsoft® Windows Live ID Namespace Provider +++++++++++++++++++++++++++++++++++++++++++++ bp-7ffd4229-6b59-4d6b-a8ce-d4a0e2151020

Signature FileTimeToSystemTime ++++++++++++++++++++++++++++++++++++++++++++++ bp-549ba9b9-0c22-4e9a-9a1c-b7c7a2151020

Signature ZwReleaseMutant


Your crashes are all over the place. I've called the big guys to help you. Good luck.

bp-198a4815-731a-4549-812b-c88122151020 Signature RtlFreeHeap | RtlFreeHeap | HeapFree +++++++++++++++++++++++++++++++++++++++++++ bp-016b07fb-e2dd-4bc7-b790-e208d2151020 Signature RtlNtStatusToDosError | NtStatusToSocketError +++++++++++++++++++++++++++++++++++++++++++ bp-39178d72-4984-45b3-92f0-80e5a2151020 Signature RtlFreeHeap | RtlFreeHeap | HeapFree Wlidnsp.dll = Microsoft® Windows Live ID Namespace Provider +++++++++++++++++++++++++++++++++++++++++++++ bp-7ffd4229-6b59-4d6b-a8ce-d4a0e2151020 Signature FileTimeToSystemTime ++++++++++++++++++++++++++++++++++++++++++++++ bp-549ba9b9-0c22-4e9a-9a1c-b7c7a2151020 Signature ZwReleaseMutant ------------------------ Your crashes are all over the place. I've called the big guys to help you. Good luck.

Question owner

Thanks

Thanks

Question owner

Hi have the big guys got any suggestions to help on this as My firefox is busted and have switched browsers now

Hi have the big guys got any suggestions to help on this as My firefox is busted and have switched browsers now
FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

There are others also needing help. Please be patient.

There are others also needing help. Please be patient.