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Suddenly I cannot print one page of information - the statistics for my website.

Posted

I have a personal webpage hosted by IPage - lynnesgenealogy.com. I receive monthly visitor statistics on that page. For the last two months I have received a shockingly large number of hits (over 20,000) on my website from Asia (most IP addresses trace to China and Japan but not all). When raising this issue with IPage I discovered that I can no longer print the statistics page as I have in the past. I have cleared all cookies, caches, history, etc, etc. In Explorer I can only print one page (the report is several pages long) at a time - but in Firefox I only get a blank page. What's the story?

I have a personal webpage hosted by IPage - lynnesgenealogy.com. I receive monthly visitor statistics on that page. For the last two months I have received a shockingly large number of hits (over 20,000) on my website from Asia (most IP addresses trace to China and Japan but not all). When raising this issue with IPage I discovered that I can no longer print the statistics page as I have in the past. I have cleared all cookies, caches, history, etc, etc. In Explorer I can only print one page (the report is several pages long) at a time - but in Firefox I only get a blank page. What's the story?

Chosen solution

"This Frame" only appears on the menu when the page you are clicking is a framed page. So you won't see it most of the time.

There are two kinds of framed pages:

  • Traditional: The server sends a frameset page instructing the browser to load individual pages into different parts of the frameset to make up the whole page. AWStatus uses a traditional frameset.
  • Inline: The page contains a rectangular area that embeds a completely different page. When you see a YouTube video embedded into a different site, it usually is through an inline frame or "iframe".
Read this answer in context 1

Additional System Details

Installed Plug-ins

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  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
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  • The plug-in allows you to open and edit files using Microsoft Office applications
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Application

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Modified Preferences

Misc

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jscher2000
  • Top 10 Contributor
8962 solutions 73440 answers

Firefox does sometimes have problems printing pages that use certain style rules. These pages look fine on screen, but the code to paginate them does not work correctly so you get partial or even blank results.

Sometimes you can work around this by selecting the portion of the page that isn't printing using the mouse, then printing the selection (Ctrl+p to call up the Print dialog, then click the bubble for Selection before printing). However, that may work better in IE than in Firefox because IE moves the selection to the top left of the page whereas in Firefox you may lose part of the content.

I don't have access to an iPage account, so could you check something: if you right-click the part that isn't printing, does Firefox's context menu show a "This Frame" entry? If so, does it help to expand that menu and choose Print Frame (I don't have the menu in front of me, so I'm not sure of the exact wording, but it's along those lines)?

Also, I notice iPage mentions various choices for statistics including AWStats, Webalizer. Can you tell which one is set up on your account? Perhaps that will allow searching for more general solutions applicable to that software.

Firefox does sometimes have problems printing pages that use certain style rules. These pages look fine on screen, but the code to paginate them does not work correctly so you get partial or even blank results. Sometimes you can work around this by selecting the portion of the page that isn't printing using the mouse, then printing the selection (Ctrl+p to call up the Print dialog, then click the bubble for Selection before printing). However, that may work better in IE than in Firefox because IE moves the selection to the top left of the page whereas in Firefox you may lose part of the content. I don't have access to an iPage account, so could you check something: if you right-click the part that isn't printing, does Firefox's context menu show a "This Frame" entry? If so, does it help to expand that menu and choose Print Frame (I don't have the menu in front of me, so I'm not sure of the exact wording, but it's along those lines)? Also, I notice iPage mentions various choices for statistics including AWStats, Webalizer. Can you tell which one is set up on your account? Perhaps that will allow searching for more general solutions applicable to that software.

Question owner

First of all - thank you so much for taking an interest in this problem. First of all - it is now the same in both Firefox and Explorer - and the system is AWStats (I didn't know that until you raised the question). I tried the things you mentioned and they made no difference. Someone else here has been trying to help me and she suggests saving the whole report as a pdf and printing - great if you can save to pdf but right now can't. But really frustrates me is that I have printed this many time before and had no problem - now I have a problem and I haven't changed a thing - and IPage says they haven't - everyone says its Firefox's problem - except Mozilla. And if it was, why would Explorer react the same way. Very frustrating, but I'm very grateful for your interest and attempts to help. If you get any other flashes of brilliance - PLEASE pass them on!!

First of all - thank you so much for taking an interest in this problem. First of all - it is now the same in both Firefox and Explorer - and the system is AWStats (I didn't know that until you raised the question). I tried the things you mentioned and they made no difference. Someone else here has been trying to help me and she suggests saving the whole report as a pdf and printing - great if you can save to pdf but right now can't. But really frustrates me is that I have printed this many time before and had no problem - now I have a problem and I haven't changed a thing - and IPage says they haven't - everyone says its Firefox's problem - except Mozilla. And if it was, why would Explorer react the same way. Very frustrating, but I'm very grateful for your interest and attempts to help. If you get any other flashes of brilliance - PLEASE pass them on!!
jscher2000
  • Top 10 Contributor
8962 solutions 73440 answers

Okay, if you go to this demo page for AWStats, can you identify the part that isn't printing correctly and tell me where to find the link:

http://www.nltechno.com/awstats/awstats.pl?config=destailleur.fr

If that looks significantly different from what you see, it's possible that iPage has customized it, in which case it's going to be hard to see it.

Okay, if you go to this demo page for AWStats, can you identify the part that isn't printing correctly and tell me where to find the link: http://www.nltechno.com/awstats/awstats.pl?config=destailleur.fr If that looks significantly different from what you see, it's possible that iPage has customized it, in which case it's going to be hard to see it.

Question owner

I'm sorry, I don't think I've been clear - nothing on the page prints. Nothing. When I try to print I get nothing but a blank page.

I'm sorry, I don't think I've been clear - nothing on the page prints. Nothing. When I try to print I get nothing but a blank page.

Question owner

And that's just one page at a time - of a multiple (6 or 7) page report.

And that's just one page at a time - of a multiple (6 or 7) page report.
jscher2000
  • Top 10 Contributor
8962 solutions 73440 answers

Okay, please visit the test page and right-click the report area (not the left column) and choose This Frame > Open Frame in New Tab.

If you call up print preview on that tab using either:

  • "3-bar" menu button > Print
  • (menu bar) File > Print Preview

Is it blank there, also, or does it show the content?

Okay, please visit the test page and right-click the report area (not the left column) and choose This Frame > Open Frame in New Tab. If you call up print preview on that tab using either: * "3-bar" menu button > Print * (menu bar) File > Print Preview Is it blank there, also, or does it show the content?

Question owner

IT PRINTED!! Haven't figured out why or how - but it worked. Thank you so much!!!!

IT PRINTED!! Haven't figured out why or how - but it worked. Thank you so much!!!!
jscher2000
  • Top 10 Contributor
8962 solutions 73440 answers

So I'm hoping that also works with the version of AWStats used for your actual site. Does it? If so, the problem may be the trickiness of printing frames.

So I'm hoping that also works with the version of AWStats used for your actual site. Does it? If so, the problem may be the trickiness of printing frames.

Question owner

The only way this prints now is using AWStats and following your advice - clicking on "This frame" and opening it up in a new window. Would never have thought of that without your help. Can't thank you enough. Really!

The only way this prints now is using AWStats and following your advice - clicking on "This frame" and opening it up in a new window. Would never have thought of that without your help. Can't thank you enough. Really!

Question owner

Same problem - new issue - I need that "This frame" box but I can't get it to come up - any recommendations about how to always get to this box? I've found I need it to print my stock reports now too. Again, thank you so much for all your help.

Same problem - new issue - I need that "This frame" box but I can't get it to come up - any recommendations about how to always get to this box? I've found I need it to print my stock reports now too. Again, thank you so much for all your help.
jscher2000
  • Top 10 Contributor
8962 solutions 73440 answers

Sorry, I missed your new post.

Stock reports might be laid out differently than AWStats, which is simply a embedded web page. Some probably are PDFs, in which case, the PDF viewer should have its own print button (and in the case of Firefox's built-in viewer, a button to download/open the PDF in an external viewer). Other reports may be interactive and use a plugin.

When you right-click the report, does the menu mention any plugin (e.g., for Flash, it's usually mentioned on the last line).

Sorry, I missed your new post. Stock reports might be laid out differently than AWStats, which is simply a embedded web page. Some probably are PDFs, in which case, the PDF viewer should have its own print button (and in the case of Firefox's built-in viewer, a button to download/open the PDF in an external viewer). Other reports may be interactive and use a plugin. When you right-click the report, does the menu mention any plugin (e.g., for Flash, it's usually mentioned on the last line).

Question owner

Thanks so much for getting back to me - First big issue - I cannot get back to that box that allowed me to select "This Frame" - I have right clicked EVERYWHERE and nothing. The box where it normally occurs - the one that starts with "Save Page As..." where This Frame is found does not contain the frame option. Why is that and how do I get it back when I need it? Does this make sense?

Thanks so much for getting back to me - First big issue - I cannot get back to that box that allowed me to select "This Frame" - I have right clicked EVERYWHERE and nothing. The box where it normally occurs - the one that starts with "Save Page As..." where This Frame is found does not contain the frame option. Why is that and how do I get it back when I need it? Does this make sense?
jscher2000
  • Top 10 Contributor
8962 solutions 73440 answers

Chosen Solution

"This Frame" only appears on the menu when the page you are clicking is a framed page. So you won't see it most of the time.

There are two kinds of framed pages:

  • Traditional: The server sends a frameset page instructing the browser to load individual pages into different parts of the frameset to make up the whole page. AWStatus uses a traditional frameset.
  • Inline: The page contains a rectangular area that embeds a completely different page. When you see a YouTube video embedded into a different site, it usually is through an inline frame or "iframe".
"This Frame" only appears on the menu when the page you are clicking is a framed page. So you won't see it most of the time. There are two kinds of framed pages: * Traditional: The server sends a frameset page instructing the browser to load individual pages into different parts of the frameset to make up the whole page. AWStatus uses a traditional frameset. * Inline: The page contains a rectangular area that embeds a completely different page. When you see a YouTube video embedded into a different site, it usually is through an inline frame or "iframe".

Question owner

Thank you - now I see how that works - and the only time I see it is when I first open the statistics page - so if I click on it immediately, and select a new window, I have no problem printing. But if I've been fooling around and navigating back and forth, it doesn't show up. I don't care why that is - I only know that you have saved my life and solved my problem. And I learned a lot along the way - thanks for explaining it so well. And thanks for coming to my rescue

Thank you - now I see how that works - and the only time I see it is when I first open the statistics page - so if I click on it immediately, and select a new window, I have no problem printing. But if I've been fooling around and navigating back and forth, it doesn't show up. I don't care why that is - I only know that you have saved my life and solved my problem. And I learned a lot along the way - thanks for explaining it so well. And thanks for coming to my rescue