Firefox telle one user a site is untrusted and allows another user of the same computer access to the site. Whats Up!
New Latitude E5550 notebook running Windows 7 is set up for two different users. Both users receive business e-mails at Homestead.com on different log-ins and different pass-worded accounts. The first one setup works fine. the second user receives a not trusted notice and is not allowed to override the notice. Both users have administrative rights on the computer. The url involved is https://emailmg.homestead.com/ox6/ox.html# Fire Fox is 40.0.3
edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)
Modified by philipp
All Replies (3)
If you can't inspect the certificate via "I Understand the Risks" then try this:
Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:
- chrome://pippki/content/exceptionDialog.xul
In the location field of this window type or paste the URL of the website.
- retrieve the certificate via the "Get certificate" button
- click the "View..." button to inspect the certificate in the Certificate Viewer
You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.
hi, unfortunately the site isn't configured properly to serve all the intermediate certificates it would need, so at the moment it basically depends on chance if it will work in a firefox profile or not.
in order to fix it manually in affected firefox profiles, please install the rapidssl ca and trust it to identify websites: https://ssl-tools.net/certificates/c039a3269ee4b8e82d00c53fa797b5a19e836f47.pem
Note that you should never set trust bits on an intermediate certificate like this certificate. Trust bits are only needed for a trusted root certificate and should never be set on an intermediate certificate.
You can also find the certificate on this page:
Copy the base64 encoded certificate text that starts with "-----BEGIN CERTIFICATE-----" and ends with "-----END CERTIFICATE-----" to the clipboard after having selected the full text with the mouse. Open a plain text editor like Notepad and paste the certificate text of the intermediate certificate that you have placed on the clipboard in the editing area. Use "Save File as" and set the File type to "All files" and save the certificate text to a .cer file. Select "All files" when saving the file to avoid getting a hidden .txt file extension (.cer.txt) appended. Import the saved certificate in the Firefox Certificate Manager.
- Tools > Options > Advanced > Certificates/Encryption: View Certificates > Authorities > Import
Do not set any trust bits when prompted as those are only required for root certificates and should never be set for a intermediate certificate like this one.