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surfing to Propelleheads.se using Firefox causes screen to go black and PC unresposive.

  • 3 replies
  • 2 have this problem
  • 22 views
  • Last reply by FredMcD

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My PC runs fine and no issues, Recently upgraded to Widows 10 - no issues. Suddenly (and quite weirdly) I have this fault. I needed to activate new Reason software on Propellerheads.se site. The site loaded and I saw the image for about 2 secs and then the screen went black. The music I was paying continued (so I knew Windows was still running) but the PC was unresponsive - Alt.Tab, Start, Ctrl/Alt/Delete non of these worked. The Sleep button worked but when I woke Windows the screen remained black. Only recourse was a hard reset. So I tried to access Propellerheads.se with Microsoft Edge - it worked fine. So I uninstalled Firefox, made Edge default client and did the activation. Then reinstalled Firefox but still the same problem. I have reset default user agent, deleted all history/cookies etc, refreshed Firefox, run in safe mode, deactivated plugins. Still Propellerheads.se will not load successfully. I don't want to run Edge - my preference is Firefox - BUT!!!

Chosen solution

Make Music across time zones and continents, or just across town

No problem accessing the site.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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All Replies (3)

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Chosen Solution

Make Music across time zones and continents, or just across town

No problem accessing the site.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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Hi Fred Thanks very much for your help The thing that sorted it was "disabling hardware acceleration" Only remaining question - does this have to be left like this for ever or will some future reiteration of Firefox be able to run hardware acceleration?? Once again thanks very much

Steve

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Glad to help. Safe surfing.

From Mozilla help files;

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.