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I cannot chabge my email password in Thunderbird to match that of my email provider I have followed usal procedures including delete cert8.db, what next?

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  • Last reply by christ1

FrankWW
FrankWW
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The original problem was a Win 7 warning on opening T'bird that security aspects of my profile were amiss. I found I could send but not receive emails. So I've been using Shaw.ca webmail, instead, but I want to use T'bird.

I deletedcert8.db as suggested in a Mozilla help article. No more security warnings from Win 7. But still can not receive emails.

T'bird is contacting Shaw.ca email server but nothing happenes. So I checked the password in T'bird and it was not same as the webmail password so I deleted the incorrect password from Saved Passwords.

BUT, when T'bird contacts the email server it does not provide me with a password box and eventually the contact with server is cutoff.

So, are there more out of date files like cert8.db I need to delete?

The original problem was a Win 7 warning on opening T'bird that security aspects of my profile were amiss. I found I could send but not receive emails. So I've been using Shaw.ca webmail, instead, but I want to use T'bird. I deletedcert8.db as suggested in a Mozilla help article. No more security warnings from Win 7. But still can not receive emails. T'bird is contacting Shaw.ca email server but nothing happenes. So I checked the password in T'bird and it was not same as the webmail password so I deleted the incorrect password from Saved Passwords. BUT, when T'bird contacts the email server it does not provide me with a password box and eventually the contact with server is cutoff. So, are there more out of date files like cert8.db I need to delete?

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christ1
christ1
  • Top 25 Contributor
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a Win 7 warning on opening T'bird that security aspects of my profile were amiss

What is the exact error message?

when T'bird contacts the email server it does not provide me with a password box

That would indicate Thunderbird is unable to connect to the server in the first place. You'd need to fix the connectivity problem first.