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how do I stop the Firefox ad that wants me to download Firefox for Chrome?

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I do not have Chrome on my laptop, which has Windows Vista. Yet, I continue to get a Firefox ad telling me that Chrome is not protected. How do I stop the firefox Chrome ad?

I do not have Chrome on my laptop, which has Windows Vista. Yet, I continue to get a Firefox ad telling me that Chrome is not protected. How do I stop the firefox Chrome ad?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Coupons, Inc. Coupon Printer Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-US/

Extensions

  • Google Analytics Opt-out Browser Add-on 0.9.6 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65})
  • Lightbeam 1.2.1.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2015.5.0.113 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 6-12-2008
  • driverDate2:
  • driverVersion: 7.15.10.1502
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 solutions 40483 answers

You are running an outdated version of Firefox.

Please use Help > About Firefox to trigger an update. And then see if that problem is corrected, or not.

You are running an outdated version of Firefox. Please use '''Help''' > '''About Firefox''' to trigger an update. And then see if that problem is corrected, or not.
finitarry 251 solutions 3421 answers

Do a scan for malware. It might be some kind of hijack attempt.

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:

You can also do a check for a rootkit infection with TDSSKiller.

   Anti-rootkit utility TDSSKiller:
Do a scan for malware. It might be some kind of hijack attempt. * SuperAntispyware - http://www.superantispyware.com/ * AdwCleaner - http://www.bleepingcomputer.com/download/adwcleaner/ * Malwarebytes' Anti-Malware - https://www.malwarebytes.org/ * Spybot Search & Destroy - http://www.safer-networking.org/en/index.html * Kasperky Free Security Scan - http://www.kaspersky.com/security-scan * Windows Defender - http://windows.microsoft.com/en-us/windows/using-defender If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: * http://www.spywarewarrior.com/index.php * http://www.spywareinfoforum.com/ * http://bleepingcomputer.com/ * http://www.thespykiller.co.uk/index.php?board=3.0 * http://forums.whatthetech.com/index.php?showforum=27ßß You can also do a check for a rootkit infection with TDSSKiller. Anti-rootkit utility TDSSKiller: * http://support.kaspersky.com/5350?el=88446
James
  • Moderator
1603 solutions 11348 answers

Ggwg2015tt said

I do not have Chrome on my laptop, which has Windows Vista. Yet, I continue to get a Firefox ad telling me that Chrome is not protected. How do I stop the firefox Chrome ad?

Is this on a Google.com site as Google tends to have a mention to get people to use the Google Chrome web browser on a corner.

The Firefox web browser and Google Chrome web browser are completely separate web browsers.

Maybe give a link or url where you see this or add a screenshot to your reply on what you see?

''Ggwg2015tt [[#question-1076625|said]]'' <blockquote> I do not have Chrome on my laptop, which has Windows Vista. Yet, I continue to get a Firefox ad telling me that Chrome is not protected. How do I stop the firefox Chrome ad? </blockquote> Is this on a Google.com site as Google tends to have a mention to get people to use the Google Chrome web browser on a corner. The Firefox web browser and Google Chrome web browser are completely separate web browsers. Maybe give a link or url where you see this or add a screenshot to your reply on what you see?
cor-el
  • Top 10 Contributor
  • Moderator
17757 solutions 160593 answers

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB
Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem *Use a compressed image type like PNG or JPG to save the screenshot *Make sure that you do not exceed the maximum size of 1 MB