Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why are the 720p and higher resolution options no longer available for Youtube videos?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by philipp

more options

Hello:

I recently changed to Mac OS X Version 10.9.5 and came with it Firefox 33.1.1. Now the 720p and higher resolution options are no longer available for Youtube videos. What should I do to access those options?

(Meanwhile, the Safari Version 7.1.7 (9537.85.16.12) on the machine has all the options.)

I'd appreciate it if you'd kindly tell what I should do.

Thank you,

R.

Hello: I recently changed to Mac OS X Version 10.9.5 and came with it Firefox 33.1.1. Now the 720p and higher resolution options are no longer available for Youtube videos. What should I do to access those options? (Meanwhile, the Safari Version 7.1.7 (9537.85.16.12) on the machine has all the options.) I'd appreciate it if you'd kindly tell what I should do. Thank you, R.

All Replies (1)

more options

hi, please update firefox to the latest version (39.0.3 at the moment, firefox 40 is due to be released next week) as they contain support for "media source extensions" which is a prerequisite on youtube to play-back html5 videos in higher resolutions.

Update Firefox to the latest release