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Firefox crashes

Posted

I am really over Firefox and all the crashing!!!! This has been going on for a LONG time and I have updated Firefox and tried updating Adobe flash player NUMEROUS times. It has gotten so incredibly bad that Firefox crashes at least two or three times an hour, if not more, when I am browsing. I am ready to switch over to Chrome if this issue isn't fixed as I really don't have the patience anymore to keep dealing with this. Please help me fix this as I have been using Firefox for years but don't want to deal with this BS anymore!!!!

I am really over Firefox and all the crashing!!!! This has been going on for a LONG time and I have updated Firefox and tried updating Adobe flash player NUMEROUS times. It has gotten so incredibly bad that Firefox crashes at least two or three times an hour, if not more, when I am browsing. I am ready to switch over to Chrome if this issue isn't fixed as I really don't have the patience anymore to keep dealing with this. Please help me fix this as I have been using Firefox for years but don't want to deal with this BS anymore!!!!

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.40416.0
  • iTunes Detector Plug-in

Application

  • Firefox 38.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

Extensions

  • Webroot Filtering Extension 1.1.0.59 (webrootsecure@webroot.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 760
  • adapterDescription2:
  • adapterDeviceID: 0x1187
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 28471462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 1-9-2015
  • driverDate2:
  • driverVersion: 9.18.13.4725
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
jscher2000
  • Top 10 Contributor
8685 solutions 71008 answers

Sorry to hear about the crashes. Are you getting the Mozilla Crash Reporter dialog, or the Windows crash dialog? If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the last section of the support article "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" for steps to get those crash IDs from the about:crashes page, and then post some of the recent ones in a reply.

Sorry to hear about the crashes. Are you getting the Mozilla Crash Reporter dialog, or the Windows crash dialog? If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the last section of the support article "[[Firefox Crashes]]" for steps to get those crash IDs from the about:crashes page, and then post some of the recent ones in a reply.

Question owner

I have and submitted them EVERY TIME!!!! I have gone through the tips for troubleshooting, including updating Firefox and Adobe. I am over this!!!

I have and submitted them EVERY TIME!!!! I have gone through the tips for troubleshooting, including updating Firefox and Adobe. I am over this!!!
jscher2000
  • Top 10 Contributor
8685 solutions 71008 answers

Thank you for submitting reports, but we can't access them without the crash report IDs. So that's why I'm asking if you could post several of those IDs here in this thread.

Thank you for submitting reports, but we can't access them without the crash report IDs. So that's why I'm asking if you could post several of those IDs here in this thread.
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself). See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Question owner

This is from January of this year....

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bp-d9dd6e9c-0f87-4d7c-828b-a31f02150619 6/18/2015 11:23 PM bp-039a4fec-357c-4f0f-8d5e-51b3b2150619 6/18/2015 11:21 PM bp-c68f9577-273e-45a0-af3b-527b82150618 6/18/2015 7:05 AM bp-62eb14e4-7a17-42fa-80dd-0eed22150618 6/18/2015 6:14 AM bp-3042d541-6837-4872-8fd0-6667a2150618 6/18/2015 5:54 AM bp-e365d648-2c11-4423-8cbb-08cfe2150618 6/18/2015 5:19 AM bp-948ce42f-99ad-40b7-8deb-f4b6e2150618 6/18/2015 5:06 AM bp-1301301c-fa90-468c-b3d5-715322150616 6/16/2015 1:25 PM bp-9f117e95-7385-4053-bae8-906cd2150616 6/16/2015 7:47 AM bp-9f94d810-2df1-4f77-bf48-d30a52150616 6/15/2015 9:10 PM bp-35a7b224-b067-448b-bbd8-4557f2150615 6/14/2015 10:24 PM bp-717f9cef-227b-4dd2-a845-e17142150614 6/14/2015 12:30 PM fc185d19-7a71-466b-91c4-7917f3990ccf 6/14/2015 11:19 AM 13ea4c07-5945-42bb-b1f7-8174ede6390c 6/14/2015 11:17 AM aa3f0123-de30-44c1-9ea2-a84a2bdc239c 6/14/2015 11:17 AM 89d22673-0867-4bf2-aa8b-325729c9c366 6/14/2015 11:16 AM 635aa263-e5ae-46e3-ae7f-4c74e7a3024a 6/14/2015 11:03 AM 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7eebc522-fa2e-4c86-af49-57282a588d26 5/30/2015 8:59 AM dea011a9-0615-4f04-966a-da0d2b7ae8b5 5/30/2015 8:59 AM b6bbe254-2e30-4700-b61f-a96f08bdf1dd 5/30/2015 8:59 AM 8de260ee-6f4f-4162-af0d-8562078638a8 5/30/2015 8:59 AM bp-0c67562d-92ca-4850-8993-c4b112150530 5/30/2015 8:59 AM 0305d1e0-d4cd-4705-9900-3fd46228d5b6 5/30/2015 8:59 AM e8e739f6-5cbc-4c57-b17c-7e297ce1c4a7 5/30/2015 8:59 AM 1d9123be-4b7d-4562-b97e-a0500c76dcb7 5/30/2015 8:59 AM 2324f24a-ee09-4025-94c1-9a5bcee65614 5/30/2015 8:58 AM bc2a2195-e68c-4bfc-ad46-f7bd3a76ebed 5/30/2015 8:58 AM a11bf878-35e6-41da-a2c9-aaf0c99b76e3 5/30/2015 8:58 AM b1767b48-e9fc-46f8-b0ce-7030d27f8ba5 5/30/2015 8:58 AM e76a9d3d-c457-401e-8735-ff91580fb2f9 5/30/2015 8:58 AM b9ee518c-db2f-4f37-9db9-6a01b86b23a9 5/30/2015 8:58 AM a874b554-bf62-4b33-aab1-59766ab0d555 5/30/2015 8:58 AM 1c76958b-4934-4853-a347-cb15ace976de 5/30/2015 8:57 AM 8d63396e-6bd2-4c2a-9421-b1c54eb27716 5/30/2015 8:43 AM 0a50beb6-08e2-44c8-8cde-0fd068662920 5/30/2015 8:43 AM

This is from January of this year.... bp-cefd2462-62c3-4e2f-b84e-1b9182150622 6/21/2015 5:17 PM 67de103d-923d-40f5-b0e3-1f7a7cc695dc 6/21/2015 5:12 PM 08338aa6-d812-4f6f-ae80-d03cccf0de15 6/21/2015 5:12 PM eaa234e0-0d6d-4b6d-990e-7bc4c08d9d4d 6/21/2015 5:12 PM 45adae31-aeee-478d-b9e7-022f06e9c78e 6/21/2015 5:12 PM 8bc1ed3e-ed23-4585-9f48-4b33924800f8 6/21/2015 5:12 PM 80999c10-6b18-4c38-92ea-30b444cd7744 6/21/2015 5:12 PM f0a82307-2c83-4c75-aa2b-19c49344627f 6/21/2015 5:12 PM 623a549a-f226-4e70-8814-ad2398232e17 6/21/2015 5:12 PM 49df7aca-9c7c-4d5b-8115-42654be32d5f 6/21/2015 5:12 PM 43ebbd87-5c17-4c76-8d14-32c5b3466fa9 6/21/2015 5:12 PM c0ab50ce-c334-434c-8377-f54160e23710 6/21/2015 5:12 PM aa5b6afa-5abc-4851-b8bc-91f8126d0137 6/21/2015 5:12 PM 2052c5f9-de24-4210-b70b-33afc6a44dae 6/21/2015 5:12 PM c166e0a6-d60a-488d-91be-599354e01201 6/21/2015 5:12 PM c0ea7fbb-4229-4cbb-859f-93c00f6af268 6/21/2015 5:12 PM c48d9436-0d1b-4030-b3fa-4b776dc15039 6/21/2015 5:12 PM bp-b43d87ce-efe3-48e6-a30a-df9c12150622 6/21/2015 5:11 PM 8f25777a-c117-4608-9190-6fdc0db13d53 6/21/2015 5:11 PM 7e8bc0ff-6772-4249-aaa2-c6100eb7578a 6/21/2015 5:11 PM a23b3aa8-b697-4172-955c-8a8aecd6f8f8 6/21/2015 5:11 PM fba7fa60-1d0b-4d4c-9951-989509ede5c5 6/21/2015 5:11 PM fc8da834-5170-452f-8f49-5ba449796323 6/21/2015 5:11 PM de469f46-6bc6-42b9-908a-926349bda374 6/21/2015 5:11 PM b8aef7ae-9697-4131-8300-2f87b1b2efa2 6/21/2015 5:10 PM b838a555-e61e-4f6c-8047-faa5427997b9 6/21/2015 5:10 PM 2f905c69-aad8-4451-b950-331afc6739f8 6/21/2015 5:09 PM 644d45f3-f4f1-48d7-8b47-d1d38357f240 6/21/2015 5:08 PM 5d058a16-b2c7-4041-b3d0-978fea934fee 6/21/2015 5:08 PM 9a4db338-e290-43f0-8bf0-0a3bb10516c1 6/21/2015 5:08 PM 6d0c31ec-f147-40ee-8410-d1445e405953 6/21/2015 5:08 PM 15125f69-fe68-486b-9a23-82b12d1d8de3 6/21/2015 5:07 PM 812faaa1-5313-4556-8b1b-a19e8889c906 6/21/2015 5:07 PM c32ae936-19a5-4995-b0ad-04f43c240b4b 6/21/2015 5:07 PM 4a3becbe-510e-4049-a0e2-9720dbf497b6 6/21/2015 5:07 PM d7925e21-076a-430b-81a7-2e4a1195064d 6/21/2015 5:06 PM 3c4dda47-ebc2-4341-aad7-638dfc0a22f8 6/21/2015 5:06 PM bp-dda63065-c5c2-4d8c-b025-07a852150622 6/21/2015 5:06 PM 17d43e2f-f5b3-4696-b270-defc1d216e8a 6/21/2015 5:06 PM cfaa88eb-f41a-4ef0-8c7c-8c74904163be 6/21/2015 5:05 PM da9665c1-d999-409c-8995-d7220b38596d 6/21/2015 5:05 PM 1f261c3b-a78b-4bb6-9e3a-0c9b9a42be37 6/21/2015 5:02 PM bb680648-cbb6-4b37-a5f0-b69fbb237e12 6/21/2015 5:02 PM 43151f65-a197-4278-8514-7f3cf0d2337e 6/21/2015 5:02 PM 100f9f6b-9f29-453a-aee1-4c04067f9b23 6/21/2015 5:01 PM 836be776-2123-484e-b03a-0770d3cc4a9c 6/21/2015 4:55 PM c523311c-7bf0-4156-b3b5-e0fe7bd5366e 6/21/2015 4:53 PM a41f3049-2317-4b23-893a-21eac9d0ffc4 6/21/2015 4:51 PM ce8a6c53-0f28-4695-9fe4-ca8a90397d4a 6/21/2015 4:51 PM c4c5f48f-f0c8-4f84-bf21-b4e40777f3c5 6/21/2015 4:51 PM 5a6ba17e-2608-4c1e-aeaa-ec2abd8fd64d 6/21/2015 4:51 PM a3684c20-7529-4163-9362-23ce27b95071 6/21/2015 4:51 PM d2743b01-146d-425b-b2b4-134ba3eb535c 6/21/2015 4:51 PM 7e2f7e22-fdc4-414d-881b-e7bd81b0ab77 6/21/2015 4:51 PM 3425409e-c517-4566-a29d-46836c1ccdbd 6/21/2015 4:51 PM 05c84715-138f-4a06-b0ed-8d3cd85a6226 6/21/2015 4:51 PM f0b38b6c-7642-4cc0-9c41-3ba5024e0320 6/21/2015 4:51 PM 2857965f-4388-4ab2-8787-66d3ea5da9ac 6/21/2015 4:51 PM 42381b92-da37-48f8-acb2-53b4258d44a2 6/21/2015 4:51 PM a7f107d7-6326-4707-b94a-b3bb3b407ce1 6/21/2015 4:51 PM 5e6f18e2-ea91-466a-970e-51eb858b9193 6/21/2015 4:51 PM ca2ca571-9c66-4820-b757-ae4f509002e8 6/21/2015 4:51 PM e814e03f-2427-4fd7-be42-3717d7ab2915 6/21/2015 4:51 PM 45f9d922-53bb-4c4f-80c8-99fbfa3fed49 6/21/2015 4:51 PM bp-9c90bd69-9b1a-4508-8ec2-692392150621 6/21/2015 4:51 PM 1f6283a3-ba0e-4cc3-962f-9fdf4f6ee582 6/21/2015 4:51 PM 575b506a-2089-410d-8344-c2759ed07257 6/21/2015 4:51 PM 6185b542-a5e9-43e6-8cf3-f8d5c378d073 6/21/2015 4:51 PM e99e4d0f-ba9c-4877-8cac-4923240487ef 6/21/2015 4:51 PM 67f9d9fc-cb6c-42ce-95f5-ce97cef0d2f3 6/21/2015 4:51 PM aee00c9c-48cd-4c91-8d52-f18af52412e7 6/21/2015 4:50 PM bp-d938655a-8d2b-44a5-8911-895fb2150619 6/19/2015 10:57 AM bp-d9dd6e9c-0f87-4d7c-828b-a31f02150619 6/18/2015 11:23 PM bp-039a4fec-357c-4f0f-8d5e-51b3b2150619 6/18/2015 11:21 PM bp-c68f9577-273e-45a0-af3b-527b82150618 6/18/2015 7:05 AM bp-62eb14e4-7a17-42fa-80dd-0eed22150618 6/18/2015 6:14 AM bp-3042d541-6837-4872-8fd0-6667a2150618 6/18/2015 5:54 AM bp-e365d648-2c11-4423-8cbb-08cfe2150618 6/18/2015 5:19 AM bp-948ce42f-99ad-40b7-8deb-f4b6e2150618 6/18/2015 5:06 AM bp-1301301c-fa90-468c-b3d5-715322150616 6/16/2015 1:25 PM bp-9f117e95-7385-4053-bae8-906cd2150616 6/16/2015 7:47 AM bp-9f94d810-2df1-4f77-bf48-d30a52150616 6/15/2015 9:10 PM bp-35a7b224-b067-448b-bbd8-4557f2150615 6/14/2015 10:24 PM bp-717f9cef-227b-4dd2-a845-e17142150614 6/14/2015 12:30 PM fc185d19-7a71-466b-91c4-7917f3990ccf 6/14/2015 11:19 AM 13ea4c07-5945-42bb-b1f7-8174ede6390c 6/14/2015 11:17 AM aa3f0123-de30-44c1-9ea2-a84a2bdc239c 6/14/2015 11:17 AM 89d22673-0867-4bf2-aa8b-325729c9c366 6/14/2015 11:16 AM 635aa263-e5ae-46e3-ae7f-4c74e7a3024a 6/14/2015 11:03 AM 6b1ca53c-28e4-4a59-98fb-1140c57b6efd 6/14/2015 11:02 AM 964fad99-8f35-4b24-8972-63ca48ffe5f7 6/14/2015 10:47 AM a4ec5893-95e7-4eb7-984b-a7b04bc08ce6 6/14/2015 10:46 AM 3aa96baa-94a9-4959-9b3a-a4c6386e21ed 6/14/2015 10:44 AM b7cbf659-62d7-48e5-b320-03f74f93832c 6/14/2015 10:43 AM 09cc2bcd-3fc1-41e8-b032-d57ce46c96f4 6/14/2015 10:42 AM e71cff15-d0b4-4a8a-ab4a-ff3f99904268 6/14/2015 10:40 AM 61558df2-0c37-40fa-8326-43bd1dc1334e 6/14/2015 10:40 AM ee6dad92-76d1-4a3a-a976-3fe372e71167 6/14/2015 10:39 AM 1613a2ca-8dea-4410-8bd3-a117a20cb53b 6/14/2015 10:39 AM 1d801410-51aa-4ae6-9e08-e65939939628 6/14/2015 8:29 AM 5579a21a-32f7-4a62-ba6d-231031796254 6/14/2015 8:28 AM ba94eacc-cc44-453c-8b88-3f8f0f6b4722 6/14/2015 8:22 AM cb0ec394-c0b0-4272-b9eb-a41166ba9fe4 6/14/2015 8:22 AM 8fcc4d5d-3ed9-4ae0-8a01-c9eefd2b2fd3 6/14/2015 8:22 AM 1f84cdad-785d-472e-a786-ba95d8df5b7f 6/14/2015 8:22 AM 2a08a41b-1cf6-41db-8135-6ab131c9d47e 6/14/2015 8:22 AM 30e30aef-aebb-4475-9307-086fd1a9a4aa 6/14/2015 8:21 AM 39cc2eed-714b-4915-8fe8-6902d7b894f9 6/14/2015 8:21 AM 44f8c39c-45b7-4fb2-b4b0-dc9d1ebc539f 6/14/2015 8:20 AM 22cb3a8b-ee00-4a13-bed5-463b5b72d14f 6/14/2015 8:20 AM e9eecc83-a6ec-425a-8d4b-0832f3fade60 6/14/2015 8:20 AM c0652848-163b-4c38-bd98-6f90a29b4be1 6/14/2015 8:20 AM 29ecd765-bdd3-46c9-8508-474a59c406a0 6/14/2015 8:19 AM d6545bcf-d1d6-4452-aa2e-46fb073621da 6/14/2015 8:19 AM bp-5d9acaab-ea3b-4c0a-9e95-cb62f2150612 6/12/2015 8:41 AM 1706fc66-0e9e-4ac0-97de-1000710a9128 6/6/2015 11:11 AM 9a928bfc-066c-4ac3-9e88-7fa4a892c9b5 6/6/2015 11:10 AM 01ef9045-f126-4b06-9295-e7fea274c46e 6/6/2015 11:09 AM ee8b19e4-3a80-4dc7-a6b6-aaa8300d1bff 6/6/2015 11:09 AM ca76a268-2b70-432d-91d3-8c17304db737 6/6/2015 11:09 AM 0fd8cbe7-09fe-4116-8c76-8db245332d45 6/6/2015 11:08 AM bp-f0999f26-2fa4-43cf-82a7-669e92150606 6/6/2015 11:02 AM 986e22de-9608-4e8d-a4d7-1dd9a845d23d 6/6/2015 11:02 AM 42cd6302-0099-47f9-91eb-a7db52183e6d 6/6/2015 11:02 AM b44ececa-7458-46dc-a0d2-adf5e27d52c4 6/6/2015 11:02 AM a7185382-e69c-4292-b980-1418f22504c0 6/6/2015 11:02 AM ecbd718d-39b7-4e5e-ae15-ddb7d7534341 6/6/2015 11:02 AM 2a3c9905-f5f1-4fc4-b74e-548806ff9a54 6/6/2015 11:01 AM 9e3f865e-7199-4932-a9e8-fcb00cc21a59 6/6/2015 11:01 AM af043593-5e63-4412-b701-daa7cfb82225 6/6/2015 11:01 AM b46508e4-59bd-44ea-ba19-d8db677aa26e 6/6/2015 11:01 AM 6fb7396e-9672-49f8-8f89-459f71e1724a 6/6/2015 11:01 AM bp-ca5f1188-f5b9-4726-8add-f53bc2150606 6/6/2015 11:00 AM db5b7794-6455-4422-a32b-303afc026ac1 6/6/2015 11:00 AM 41a2a1bc-c183-4d68-b122-c350ae1dabb4 5/30/2015 11:18 AM 0aa606d7-2df7-4883-95fc-fe315bcd34bf 5/30/2015 11:18 AM bd1f31f7-04f7-4bef-b0d9-7c3a33c1a462 5/30/2015 8:59 AM b7f31c0f-0e06-45ed-a37e-815bf4ccc7ff 5/30/2015 8:59 AM d398be36-ea60-4da9-9df3-235f21b2f078 5/30/2015 8:59 AM edb86dd9-5208-435b-903c-c42ce969e5ab 5/30/2015 8:59 AM fa26cd8f-7638-42de-a1b2-4bb7fa1713f9 5/30/2015 8:59 AM 7da47681-8c90-4cdd-b4eb-cee66de54d4b 5/30/2015 8:59 AM 50775f79-4e8c-4402-a2cc-c7392232a65d 5/30/2015 8:59 AM 7eebc522-fa2e-4c86-af49-57282a588d26 5/30/2015 8:59 AM dea011a9-0615-4f04-966a-da0d2b7ae8b5 5/30/2015 8:59 AM b6bbe254-2e30-4700-b61f-a96f08bdf1dd 5/30/2015 8:59 AM 8de260ee-6f4f-4162-af0d-8562078638a8 5/30/2015 8:59 AM bp-0c67562d-92ca-4850-8993-c4b112150530 5/30/2015 8:59 AM 0305d1e0-d4cd-4705-9900-3fd46228d5b6 5/30/2015 8:59 AM e8e739f6-5cbc-4c57-b17c-7e297ce1c4a7 5/30/2015 8:59 AM 1d9123be-4b7d-4562-b97e-a0500c76dcb7 5/30/2015 8:59 AM 2324f24a-ee09-4025-94c1-9a5bcee65614 5/30/2015 8:58 AM bc2a2195-e68c-4bfc-ad46-f7bd3a76ebed 5/30/2015 8:58 AM a11bf878-35e6-41da-a2c9-aaf0c99b76e3 5/30/2015 8:58 AM b1767b48-e9fc-46f8-b0ce-7030d27f8ba5 5/30/2015 8:58 AM e76a9d3d-c457-401e-8735-ff91580fb2f9 5/30/2015 8:58 AM b9ee518c-db2f-4f37-9db9-6a01b86b23a9 5/30/2015 8:58 AM a874b554-bf62-4b33-aab1-59766ab0d555 5/30/2015 8:58 AM 1c76958b-4934-4853-a347-cb15ace976de 5/30/2015 8:57 AM 8d63396e-6bd2-4c2a-9421-b1c54eb27716 5/30/2015 8:43 AM 0a50beb6-08e2-44c8-8cde-0fd068662920 5/30/2015 8:43 AM

Modified by cor-el

Question owner

Sorry, I meant from January to today!

Sorry, I meant from January to today!
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

The crash report flagged these;

aclayers.dll = Microsoft Windows

winmm.dll = Windows Multimedia

mswsock.dll = Microsoft

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

oleacc.dll = Microsoft Active Accessibility

WRusr.dll = Webroot SecureAnywhere

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html


If, after the above, you are still having problems, Disable Webroot. A number of users have traced their problems to Webroot.

The crash report flagged these; aclayers.dll = Microsoft Windows winmm.dll = Windows Multimedia mswsock.dll = Microsoft combase.dll = Microsoft rpcrt4.dll = Windows; Remote Procedure Call Runtime oleacc.dll = Microsoft Active Accessibility WRusr.dll = Webroot SecureAnywhere Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation -------------------------- Update your Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html ------------------- If, after the above, you are still having problems, Disable Webroot. A number of users have traced their problems to Webroot.
jscher2000
  • Top 10 Contributor
8685 solutions 71008 answers

Some of these crashes are very widespread, by which I mean, affecting many users. However, it's not so clear when they occur. When I look at the comments users are submitting with these crashes, some seem closely related to sites that use Flash, which you mentioned in your original post.

Try disabling the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. There is a hidden setting to disable it; I suggest trying this for a day to see whether it helps:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste flash and pause while the list is filtered

(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.

This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.


Three user comments also mentioned having recently installed Webroot or scanned with Webroot. There is another active crash thread in the past day or so involving Webroot. You might at least try disabling the extension, although this might not address the issue fully. You can do that on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then you can find and disable Webroot on the right side.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.


One of the crashes was caused by a bug that is fixed in Firefox 39, which is schedule to be released Tuesday.

Some of these crashes are very widespread, by which I mean, affecting many users. However, it's not so clear when they occur. When I look at the comments users are submitting with these crashes, some seem closely related to sites that use Flash, which you mentioned in your original post. Try disabling the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. There is a hidden setting to disable it; I suggest trying this for a day to see whether it helps: (A) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (B) In the search box above the list, type or paste '''flash''' and pause while the list is filtered (C) Double-click the '''dom.ipc.plugins.flash.disable-protected-mode''' preference to switch its value from false to true. This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox. ---- Three user comments also mentioned having recently installed Webroot or scanned with Webroot. There is another active crash thread in the past day or so involving Webroot. You might at least try disabling the extension, although this might not address the issue fully. You can do that on the Add-ons page. Either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then you can find and disable Webroot on the right side. Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. ---- One of the crashes was caused by a bug that is fixed in Firefox 39, which is schedule to be released Tuesday.
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

Could you click a few more crash reports on the about:crashes page to submit the report to the Mozilla breakpad server and post a few more reports that have a bp- prefix?

If the "bp-" prefix is missing on a crash report then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

67de103d-923d-40f5-b0e3-1f7a7cc695dc 6/21/2015 5:12 PM
08338aa6-d812-4f6f-ae80-d03cccf0de15 6/21/2015 5:12 PM
eaa234e0-0d6d-4b6d-990e-7bc4c08d9d4d 6/21/2015 5:12 PM
45adae31-aeee-478d-b9e7-022f06e9c78e 6/21/2015 5:12 PM
8bc1ed3e-ed23-4585-9f48-4b33924800f8 6/21/2015 5:12 PM
80999c10-6b18-4c38-92ea-30b444cd7744 6/21/2015 5:12 PM
Could you click a few more crash reports on the about:crashes page to submit the report to the Mozilla breakpad server and post a few more reports that have a bp- prefix? If the "bp-" prefix is missing on a crash report then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself). 67de103d-923d-40f5-b0e3-1f7a7cc695dc 6/21/2015 5:12 PM 08338aa6-d812-4f6f-ae80-d03cccf0de15 6/21/2015 5:12 PM eaa234e0-0d6d-4b6d-990e-7bc4c08d9d4d 6/21/2015 5:12 PM 45adae31-aeee-478d-b9e7-022f06e9c78e 6/21/2015 5:12 PM 8bc1ed3e-ed23-4585-9f48-4b33924800f8 6/21/2015 5:12 PM 80999c10-6b18-4c38-92ea-30b444cd7744 6/21/2015 5:12 PM