Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 10 replies
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

more options

I am really over Firefox and all the crashing!!!! This has been going on for a LONG time and I have updated Firefox and tried updating Adobe flash player NUMEROUS times. It has gotten so incredibly bad that Firefox crashes at least two or three times an hour, if not more, when I am browsing. I am ready to switch over to Chrome if this issue isn't fixed as I really don't have the patience anymore to keep dealing with this. Please help me fix this as I have been using Firefox for years but don't want to deal with this BS anymore!!!!

All Replies (10)

more options

Sorry to hear about the crashes. Are you getting the Mozilla Crash Reporter dialog, or the Windows crash dialog? If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the last section of the support article "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" for steps to get those crash IDs from the about:crashes page, and then post some of the recent ones in a reply.

more options

I have and submitted them EVERY TIME!!!! I have gone through the tips for troubleshooting, including updating Firefox and Adobe. I am over this!!!

more options

Thank you for submitting reports, but we can't access them without the crash report IDs. So that's why I'm asking if you could post several of those IDs here in this thread.

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See:

more options

This is from January of this year....

bp-cefd2462-62c3-4e2f-b84e-1b9182150622 6/21/2015 5:17 PM 67de103d-923d-40f5-b0e3-1f7a7cc695dc 6/21/2015 5:12 PM 08338aa6-d812-4f6f-ae80-d03cccf0de15 6/21/2015 5:12 PM eaa234e0-0d6d-4b6d-990e-7bc4c08d9d4d 6/21/2015 5:12 PM 45adae31-aeee-478d-b9e7-022f06e9c78e 6/21/2015 5:12 PM 8bc1ed3e-ed23-4585-9f48-4b33924800f8 6/21/2015 5:12 PM 80999c10-6b18-4c38-92ea-30b444cd7744 6/21/2015 5:12 PM f0a82307-2c83-4c75-aa2b-19c49344627f 6/21/2015 5:12 PM 623a549a-f226-4e70-8814-ad2398232e17 6/21/2015 5:12 PM 49df7aca-9c7c-4d5b-8115-42654be32d5f 6/21/2015 5:12 PM 43ebbd87-5c17-4c76-8d14-32c5b3466fa9 6/21/2015 5:12 PM c0ab50ce-c334-434c-8377-f54160e23710 6/21/2015 5:12 PM aa5b6afa-5abc-4851-b8bc-91f8126d0137 6/21/2015 5:12 PM 2052c5f9-de24-4210-b70b-33afc6a44dae 6/21/2015 5:12 PM c166e0a6-d60a-488d-91be-599354e01201 6/21/2015 5:12 PM c0ea7fbb-4229-4cbb-859f-93c00f6af268 6/21/2015 5:12 PM c48d9436-0d1b-4030-b3fa-4b776dc15039 6/21/2015 5:12 PM bp-b43d87ce-efe3-48e6-a30a-df9c12150622 6/21/2015 5:11 PM 8f25777a-c117-4608-9190-6fdc0db13d53 6/21/2015 5:11 PM 7e8bc0ff-6772-4249-aaa2-c6100eb7578a 6/21/2015 5:11 PM a23b3aa8-b697-4172-955c-8a8aecd6f8f8 6/21/2015 5:11 PM fba7fa60-1d0b-4d4c-9951-989509ede5c5 6/21/2015 5:11 PM fc8da834-5170-452f-8f49-5ba449796323 6/21/2015 5:11 PM de469f46-6bc6-42b9-908a-926349bda374 6/21/2015 5:11 PM b8aef7ae-9697-4131-8300-2f87b1b2efa2 6/21/2015 5:10 PM b838a555-e61e-4f6c-8047-faa5427997b9 6/21/2015 5:10 PM 2f905c69-aad8-4451-b950-331afc6739f8 6/21/2015 5:09 PM 644d45f3-f4f1-48d7-8b47-d1d38357f240 6/21/2015 5:08 PM 5d058a16-b2c7-4041-b3d0-978fea934fee 6/21/2015 5:08 PM 9a4db338-e290-43f0-8bf0-0a3bb10516c1 6/21/2015 5:08 PM 6d0c31ec-f147-40ee-8410-d1445e405953 6/21/2015 5:08 PM 15125f69-fe68-486b-9a23-82b12d1d8de3 6/21/2015 5:07 PM 812faaa1-5313-4556-8b1b-a19e8889c906 6/21/2015 5:07 PM c32ae936-19a5-4995-b0ad-04f43c240b4b 6/21/2015 5:07 PM 4a3becbe-510e-4049-a0e2-9720dbf497b6 6/21/2015 5:07 PM d7925e21-076a-430b-81a7-2e4a1195064d 6/21/2015 5:06 PM 3c4dda47-ebc2-4341-aad7-638dfc0a22f8 6/21/2015 5:06 PM bp-dda63065-c5c2-4d8c-b025-07a852150622 6/21/2015 5:06 PM 17d43e2f-f5b3-4696-b270-defc1d216e8a 6/21/2015 5:06 PM cfaa88eb-f41a-4ef0-8c7c-8c74904163be 6/21/2015 5:05 PM da9665c1-d999-409c-8995-d7220b38596d 6/21/2015 5:05 PM 1f261c3b-a78b-4bb6-9e3a-0c9b9a42be37 6/21/2015 5:02 PM bb680648-cbb6-4b37-a5f0-b69fbb237e12 6/21/2015 5:02 PM 43151f65-a197-4278-8514-7f3cf0d2337e 6/21/2015 5:02 PM 100f9f6b-9f29-453a-aee1-4c04067f9b23 6/21/2015 5:01 PM 836be776-2123-484e-b03a-0770d3cc4a9c 6/21/2015 4:55 PM c523311c-7bf0-4156-b3b5-e0fe7bd5366e 6/21/2015 4:53 PM a41f3049-2317-4b23-893a-21eac9d0ffc4 6/21/2015 4:51 PM ce8a6c53-0f28-4695-9fe4-ca8a90397d4a 6/21/2015 4:51 PM c4c5f48f-f0c8-4f84-bf21-b4e40777f3c5 6/21/2015 4:51 PM 5a6ba17e-2608-4c1e-aeaa-ec2abd8fd64d 6/21/2015 4:51 PM a3684c20-7529-4163-9362-23ce27b95071 6/21/2015 4:51 PM d2743b01-146d-425b-b2b4-134ba3eb535c 6/21/2015 4:51 PM 7e2f7e22-fdc4-414d-881b-e7bd81b0ab77 6/21/2015 4:51 PM 3425409e-c517-4566-a29d-46836c1ccdbd 6/21/2015 4:51 PM 05c84715-138f-4a06-b0ed-8d3cd85a6226 6/21/2015 4:51 PM f0b38b6c-7642-4cc0-9c41-3ba5024e0320 6/21/2015 4:51 PM 2857965f-4388-4ab2-8787-66d3ea5da9ac 6/21/2015 4:51 PM 42381b92-da37-48f8-acb2-53b4258d44a2 6/21/2015 4:51 PM a7f107d7-6326-4707-b94a-b3bb3b407ce1 6/21/2015 4:51 PM 5e6f18e2-ea91-466a-970e-51eb858b9193 6/21/2015 4:51 PM ca2ca571-9c66-4820-b757-ae4f509002e8 6/21/2015 4:51 PM e814e03f-2427-4fd7-be42-3717d7ab2915 6/21/2015 4:51 PM 45f9d922-53bb-4c4f-80c8-99fbfa3fed49 6/21/2015 4:51 PM bp-9c90bd69-9b1a-4508-8ec2-692392150621 6/21/2015 4:51 PM 1f6283a3-ba0e-4cc3-962f-9fdf4f6ee582 6/21/2015 4:51 PM 575b506a-2089-410d-8344-c2759ed07257 6/21/2015 4:51 PM 6185b542-a5e9-43e6-8cf3-f8d5c378d073 6/21/2015 4:51 PM e99e4d0f-ba9c-4877-8cac-4923240487ef 6/21/2015 4:51 PM 67f9d9fc-cb6c-42ce-95f5-ce97cef0d2f3 6/21/2015 4:51 PM aee00c9c-48cd-4c91-8d52-f18af52412e7 6/21/2015 4:50 PM bp-d938655a-8d2b-44a5-8911-895fb2150619 6/19/2015 10:57 AM bp-d9dd6e9c-0f87-4d7c-828b-a31f02150619 6/18/2015 11:23 PM bp-039a4fec-357c-4f0f-8d5e-51b3b2150619 6/18/2015 11:21 PM bp-c68f9577-273e-45a0-af3b-527b82150618 6/18/2015 7:05 AM bp-62eb14e4-7a17-42fa-80dd-0eed22150618 6/18/2015 6:14 AM bp-3042d541-6837-4872-8fd0-6667a2150618 6/18/2015 5:54 AM bp-e365d648-2c11-4423-8cbb-08cfe2150618 6/18/2015 5:19 AM bp-948ce42f-99ad-40b7-8deb-f4b6e2150618 6/18/2015 5:06 AM bp-1301301c-fa90-468c-b3d5-715322150616 6/16/2015 1:25 PM bp-9f117e95-7385-4053-bae8-906cd2150616 6/16/2015 7:47 AM bp-9f94d810-2df1-4f77-bf48-d30a52150616 6/15/2015 9:10 PM bp-35a7b224-b067-448b-bbd8-4557f2150615 6/14/2015 10:24 PM bp-717f9cef-227b-4dd2-a845-e17142150614 6/14/2015 12:30 PM fc185d19-7a71-466b-91c4-7917f3990ccf 6/14/2015 11:19 AM 13ea4c07-5945-42bb-b1f7-8174ede6390c 6/14/2015 11:17 AM aa3f0123-de30-44c1-9ea2-a84a2bdc239c 6/14/2015 11:17 AM 89d22673-0867-4bf2-aa8b-325729c9c366 6/14/2015 11:16 AM 635aa263-e5ae-46e3-ae7f-4c74e7a3024a 6/14/2015 11:03 AM 6b1ca53c-28e4-4a59-98fb-1140c57b6efd 6/14/2015 11:02 AM 964fad99-8f35-4b24-8972-63ca48ffe5f7 6/14/2015 10:47 AM a4ec5893-95e7-4eb7-984b-a7b04bc08ce6 6/14/2015 10:46 AM 3aa96baa-94a9-4959-9b3a-a4c6386e21ed 6/14/2015 10:44 AM b7cbf659-62d7-48e5-b320-03f74f93832c 6/14/2015 10:43 AM 09cc2bcd-3fc1-41e8-b032-d57ce46c96f4 6/14/2015 10:42 AM e71cff15-d0b4-4a8a-ab4a-ff3f99904268 6/14/2015 10:40 AM 61558df2-0c37-40fa-8326-43bd1dc1334e 6/14/2015 10:40 AM ee6dad92-76d1-4a3a-a976-3fe372e71167 6/14/2015 10:39 AM 1613a2ca-8dea-4410-8bd3-a117a20cb53b 6/14/2015 10:39 AM 1d801410-51aa-4ae6-9e08-e65939939628 6/14/2015 8:29 AM 5579a21a-32f7-4a62-ba6d-231031796254 6/14/2015 8:28 AM ba94eacc-cc44-453c-8b88-3f8f0f6b4722 6/14/2015 8:22 AM cb0ec394-c0b0-4272-b9eb-a41166ba9fe4 6/14/2015 8:22 AM 8fcc4d5d-3ed9-4ae0-8a01-c9eefd2b2fd3 6/14/2015 8:22 AM 1f84cdad-785d-472e-a786-ba95d8df5b7f 6/14/2015 8:22 AM 2a08a41b-1cf6-41db-8135-6ab131c9d47e 6/14/2015 8:22 AM 30e30aef-aebb-4475-9307-086fd1a9a4aa 6/14/2015 8:21 AM 39cc2eed-714b-4915-8fe8-6902d7b894f9 6/14/2015 8:21 AM 44f8c39c-45b7-4fb2-b4b0-dc9d1ebc539f 6/14/2015 8:20 AM 22cb3a8b-ee00-4a13-bed5-463b5b72d14f 6/14/2015 8:20 AM e9eecc83-a6ec-425a-8d4b-0832f3fade60 6/14/2015 8:20 AM c0652848-163b-4c38-bd98-6f90a29b4be1 6/14/2015 8:20 AM 29ecd765-bdd3-46c9-8508-474a59c406a0 6/14/2015 8:19 AM d6545bcf-d1d6-4452-aa2e-46fb073621da 6/14/2015 8:19 AM bp-5d9acaab-ea3b-4c0a-9e95-cb62f2150612 6/12/2015 8:41 AM 1706fc66-0e9e-4ac0-97de-1000710a9128 6/6/2015 11:11 AM 9a928bfc-066c-4ac3-9e88-7fa4a892c9b5 6/6/2015 11:10 AM 01ef9045-f126-4b06-9295-e7fea274c46e 6/6/2015 11:09 AM ee8b19e4-3a80-4dc7-a6b6-aaa8300d1bff 6/6/2015 11:09 AM ca76a268-2b70-432d-91d3-8c17304db737 6/6/2015 11:09 AM 0fd8cbe7-09fe-4116-8c76-8db245332d45 6/6/2015 11:08 AM bp-f0999f26-2fa4-43cf-82a7-669e92150606 6/6/2015 11:02 AM 986e22de-9608-4e8d-a4d7-1dd9a845d23d 6/6/2015 11:02 AM 42cd6302-0099-47f9-91eb-a7db52183e6d 6/6/2015 11:02 AM b44ececa-7458-46dc-a0d2-adf5e27d52c4 6/6/2015 11:02 AM a7185382-e69c-4292-b980-1418f22504c0 6/6/2015 11:02 AM ecbd718d-39b7-4e5e-ae15-ddb7d7534341 6/6/2015 11:02 AM 2a3c9905-f5f1-4fc4-b74e-548806ff9a54 6/6/2015 11:01 AM 9e3f865e-7199-4932-a9e8-fcb00cc21a59 6/6/2015 11:01 AM af043593-5e63-4412-b701-daa7cfb82225 6/6/2015 11:01 AM b46508e4-59bd-44ea-ba19-d8db677aa26e 6/6/2015 11:01 AM 6fb7396e-9672-49f8-8f89-459f71e1724a 6/6/2015 11:01 AM bp-ca5f1188-f5b9-4726-8add-f53bc2150606 6/6/2015 11:00 AM db5b7794-6455-4422-a32b-303afc026ac1 6/6/2015 11:00 AM 41a2a1bc-c183-4d68-b122-c350ae1dabb4 5/30/2015 11:18 AM 0aa606d7-2df7-4883-95fc-fe315bcd34bf 5/30/2015 11:18 AM bd1f31f7-04f7-4bef-b0d9-7c3a33c1a462 5/30/2015 8:59 AM b7f31c0f-0e06-45ed-a37e-815bf4ccc7ff 5/30/2015 8:59 AM d398be36-ea60-4da9-9df3-235f21b2f078 5/30/2015 8:59 AM edb86dd9-5208-435b-903c-c42ce969e5ab 5/30/2015 8:59 AM fa26cd8f-7638-42de-a1b2-4bb7fa1713f9 5/30/2015 8:59 AM 7da47681-8c90-4cdd-b4eb-cee66de54d4b 5/30/2015 8:59 AM 50775f79-4e8c-4402-a2cc-c7392232a65d 5/30/2015 8:59 AM 7eebc522-fa2e-4c86-af49-57282a588d26 5/30/2015 8:59 AM dea011a9-0615-4f04-966a-da0d2b7ae8b5 5/30/2015 8:59 AM b6bbe254-2e30-4700-b61f-a96f08bdf1dd 5/30/2015 8:59 AM 8de260ee-6f4f-4162-af0d-8562078638a8 5/30/2015 8:59 AM bp-0c67562d-92ca-4850-8993-c4b112150530 5/30/2015 8:59 AM 0305d1e0-d4cd-4705-9900-3fd46228d5b6 5/30/2015 8:59 AM e8e739f6-5cbc-4c57-b17c-7e297ce1c4a7 5/30/2015 8:59 AM 1d9123be-4b7d-4562-b97e-a0500c76dcb7 5/30/2015 8:59 AM 2324f24a-ee09-4025-94c1-9a5bcee65614 5/30/2015 8:58 AM bc2a2195-e68c-4bfc-ad46-f7bd3a76ebed 5/30/2015 8:58 AM a11bf878-35e6-41da-a2c9-aaf0c99b76e3 5/30/2015 8:58 AM b1767b48-e9fc-46f8-b0ce-7030d27f8ba5 5/30/2015 8:58 AM e76a9d3d-c457-401e-8735-ff91580fb2f9 5/30/2015 8:58 AM b9ee518c-db2f-4f37-9db9-6a01b86b23a9 5/30/2015 8:58 AM a874b554-bf62-4b33-aab1-59766ab0d555 5/30/2015 8:58 AM 1c76958b-4934-4853-a347-cb15ace976de 5/30/2015 8:57 AM 8d63396e-6bd2-4c2a-9421-b1c54eb27716 5/30/2015 8:43 AM 0a50beb6-08e2-44c8-8cde-0fd068662920 5/30/2015 8:43 AM

Modified by cor-el

more options

Sorry, I meant from January to today!

more options

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

The crash report flagged these;

aclayers.dll = Microsoft Windows

winmm.dll = Windows Multimedia

mswsock.dll = Microsoft

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

oleacc.dll = Microsoft Active Accessibility

WRusr.dll = Webroot SecureAnywhere

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html


If, after the above, you are still having problems, Disable Webroot. A number of users have traced their problems to Webroot.

more options

Some of these crashes are very widespread, by which I mean, affecting many users. However, it's not so clear when they occur. When I look at the comments users are submitting with these crashes, some seem closely related to sites that use Flash, which you mentioned in your original post.

Try disabling the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. There is a hidden setting to disable it; I suggest trying this for a day to see whether it helps:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste flash and pause while the list is filtered

(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.

This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.


Three user comments also mentioned having recently installed Webroot or scanned with Webroot. There is another active crash thread in the past day or so involving Webroot. You might at least try disabling the extension, although this might not address the issue fully. You can do that on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then you can find and disable Webroot on the right side.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.


One of the crashes was caused by a bug that is fixed in Firefox 39, which is schedule to be released Tuesday.

more options

Could you click a few more crash reports on the about:crashes page to submit the report to the Mozilla breakpad server and post a few more reports that have a bp- prefix?

If the "bp-" prefix is missing on a crash report then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

67de103d-923d-40f5-b0e3-1f7a7cc695dc 6/21/2015 5:12 PM
08338aa6-d812-4f6f-ae80-d03cccf0de15 6/21/2015 5:12 PM
eaa234e0-0d6d-4b6d-990e-7bc4c08d9d4d 6/21/2015 5:12 PM
45adae31-aeee-478d-b9e7-022f06e9c78e 6/21/2015 5:12 PM
8bc1ed3e-ed23-4585-9f48-4b33924800f8 6/21/2015 5:12 PM
80999c10-6b18-4c38-92ea-30b444cd7744 6/21/2015 5:12 PM