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Firefox doesn't prompt to save or save user name and password info

  • 6 replies
  • 2 have this problem
  • 2 views
  • Last reply by dho77

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Hello I've just migrated to a new computer (Windows 7 64-bit) I've installed Firefox (37.0.2) and migrated my preferences and settings from previous computer. In options, I've set Firefox to save passwords. But it won't.

Some of my logins/passwords were migrated successfully from previous profile, but not all of them. When i log in afresh, firefox doesn't save the new info and doesn't ask me if i want it to.

I looked around on firefox help and read something about disabling hardware acceleration and perhaps certain extensions. I disabled the hardware acceleration (no change) and have no idea what to do about the extensions.

This is driving me crazy !!! How can I fix this please ?

thanks for help !!

Hello I've just migrated to a new computer (Windows 7 64-bit) I've installed Firefox (37.0.2) and migrated my preferences and settings from previous computer. In options, I've set Firefox to save passwords. But it won't. Some of my logins/passwords were migrated successfully from previous profile, but not all of them. When i log in afresh, firefox doesn't save the new info and doesn't ask me if i want it to. I looked around on firefox help and read something about disabling hardware acceleration and perhaps certain extensions. I disabled the hardware acceleration (no change) and have no idea what to do about the extensions. This is driving me crazy !!! How can I fix this please ? thanks for help !!

All Replies (6)

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Try to copy the logins.json and key3.db files from the old computer to the profile folder of the new computer.

You can use this button to go to the currently used Firefox profile folder:

See also:

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Hello, Thanks for getting back to me. I had already copied those files manually (I transferred all my data manually, file by file), but I’ve just recopied those 2 files only and one website did prompt me to save info. So thanks for that.

There are still other sites that did not retain login info and still don’t prompt me. Is it possibly due to the configuration of the individual site itself (ie bank sites that don’t want to save security info)?

Modified by dho77

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How many items are there reported if you paste this code in the Browser Console (Firefox/Tools > Web Developer)?

Services.logins.getAllLogins().length (Prints number of decryptable logins only)
Services.logins.countLogins("", "", "") (Prints number of all logins including non-decryptable logins)

Leave out the comments between the parenthesis.

You need to toggle devtools.chrome.enabled to true on the about:config page to get the command line.

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sorry I'm afraid I don't really understand what you want me to do... first i toggle devtools and then i copy and paste your code into a command line that will now be visible ? is that it ?

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You first need to open the about:config page and locate the devtools.chrome.enabled pref and toggle the value of this pref to true with a double-click on the line.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Then you can open the Browser Console (Firefox/Tools > Web Developer) and you should have a command line at the bottom of this window where you can paste these commands and press Enter to run the code (one at the time).

  • Services.logins.getAllLogins().length;
  • Services.logins.countLogins("", "", "");
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I pasted both commands and each one came up with "153" as the reply. I have no idea what this tells me or how it relates to my issue. What now? thanks !