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Firefox Randomly Closing?

Posted

My firefox has been randomly crashing by itself and I don't know why it just started today and I already tried refreshing firefox but it hasn't fixed the problem any ideas what is causing it?

My firefox has been randomly crashing by itself and I don't know why it just started today and I already tried refreshing firefox but it hasn't fixed the problem any ideas what is causing it?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • PlayNow Plugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • DealPlyLive Update
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • McAfee MSS+ NPAPI Plugin
  • Pando Web Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Sony Reader Application Detector Plugin
  • Reader Library Helper Plugin
  • Shockwave Flash 17.0 r0
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • 5.1.30514.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 37.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 2ab1103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-29-2011
  • driverDate2:
  • driverVersion: 8.862.3.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Tried starting it in safe mode and making a new profile with old bookmarks and without all of which still had random crashing I even completely uninstalled and re installed and it still crashes here is the latest crash id 94c4f5eb-a7e9-4d4e-83b8-fa41e2150504

Tried starting it in safe mode and making a new profile with old bookmarks and without all of which still had random crashing I even completely uninstalled and re installed and it still crashes here is the latest crash id 94c4f5eb-a7e9-4d4e-83b8-fa41e2150504
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0 Shockwave Flash 16.0 r0

Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 17.0 r0 Shockwave Flash 16.0 r0 Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 17.0.0.169 <br>https://www.adobe.com/products/flashplayer/distribution3.html''' -------------------------------- Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Question owner

here are the 3 most recent crashes

bp-722803aa-0b31-4a7a-b6f5-3df392150504

bp-94c4f5eb-a7e9-4d4e-83b8-fa41e2150504

bp-47b59cb6-8608-47fc-bc11-5d48c2150504

here are the 3 most recent crashes bp-722803aa-0b31-4a7a-b6f5-3df392150504 bp-94c4f5eb-a7e9-4d4e-83b8-fa41e2150504 bp-47b59cb6-8608-47fc-bc11-5d48c2150504

Question owner

also i ran the uninstaller and installed the most recent version but both still show up in the plugins section I just set one to be activated and the other to be deactivated

also i ran the uninstaller and installed the most recent version but both still show up in the plugins section I just set one to be activated and the other to be deactivated
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Nurros said

i ran the uninstaller and installed the most recent version but both still show up in the plugins section

Type about:plugins<enter> in the address bar. Now search for the plug-in.

Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9

This will show you the path to that program. Copy the Path Only. Also note the name of the file, and remember it. Now Close Firefox. Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. Warning ! Remember to delete the right program.

''Nurros [[#answer-724941|said]]'' <blockquote> i ran the uninstaller and installed the most recent version but both still show up in the plugins section </blockquote> Type '''about:plugins'''<enter> in the address bar. Now search for the plug-in. Example; '''Adobe Acrobat''' '''File:''' nppdf32.dll,nppdf32.dll '''Path:''' C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll '''Version:''' 11.0.9.29 '''State:''' Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9 This will show you the path to that program. Copy the '''Path Only.''' Also note the name of the file, and remember it. Now '''Close Firefox.''' Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. '''Warning !''' Remember to delete the right program.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

The crash report flagged these programs;

Rooksbas.DLL = Window

RapportTanzan370

RapportUtil

RapportGP


Related Bugs

1159484 NEW - Firefox 37.0.2 crashes with Trusteer Rapport


Download the current full installer for your Rapport program. Then remove Rapport from your system. Reboot.

How are things now? Do Not install Rapport at this time.

The crash report flagged these programs; Rooksbas.DLL = Window RapportTanzan370 RapportUtil RapportGP ------------------------------------- Related Bugs '''[https://bugzilla.mozilla.org/show_bug.cgi?id=1159484 1159484 NEW - Firefox 37.0.2 crashes with Trusteer Rapport]''' ----------------------------- Download the current full installer for your Rapport program. Then remove Rapport from your system. Reboot. How are things now? Do Not install Rapport at this time.