Reset and wiped out acct new Mozilla home page ask me to sign in and I do not have my sign in info old email is not active anymore
did reset and wiped out all my info bookmarks , history etc and gave me a home page that asks me to sign in..I have been with Mozilla over 10years and do not know that info anymore and the email for the original acct is not longer active it was paid dial up so can sign into acct and receive that info from you.
All Replies (7)
Do you mean refresh, not reset? Refreshing shouldn't take out your bookmarks. Is there a folder on your desktop called Old Firefox Data? If so, you can get your old bookmarks, settings, etc back easily.
- Open the menu, click the question mark icon in the menu, then click Troubleshooting Information.
- Click the Show Folder button in the Troubleshooting Information page. (a window will open)
- Close Firefox. Click the Menu button then click the Power button icon.
- On your desktop, double click the Old Firefox Data folder then the folder inside it.
- Highlight everything in there by pressing Ctrl+A on your keyboard.
- Right click and click Copy.
- Go back to the window that opened when you clicked the Show Folder button.
- Right click an empty space and select Paste.
- Click replace on all file conflicts and merge the folders.
- Your Firefox info has been restored.
Modified by user1194064
Tutorial I made: https://www.youtube.com/watch?v=Z9lVONkn5e8
Hi granmanh, Firefox's built-in home page shouldn't do that.
What is the address of the home page that requires you to sign in? You can copy the address by clicking the address bar to select the address and then either right-click > Copy or press Ctrl+c. Then please paste that into a reply to your question here:
https://support.mozilla.org/questions/1055517#question-reply
https://support.mozilla.org/en-US/questions/new/confirm
Ok I lost the other page that sent me to this page . I was doing this yesterday and finally made a separate acct for help forum . My husband found some book marks and added to the new acct
Oh, it sounds like your Firefox might have been restoring a previously open tab at startup. This could happen if you chose that setting or if Firefox was crashing (or thought it was crashing) at the end of the previous session.
Is it working better now?
All I got added to the new acct were some old bookmarks, still no passwords or history ... have to re add everything like new. Just gave up. maybe try again in a week with a fresh mind.
Hi granmanh, I don't know whether you investigated the option mentioned by the first reply. Do you have an Old Firefox Data folder on your desktop created by a Firefox Refresh (formerly called Reset)?
If so, you may be able to recover some additional data from that folder.