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I keep getting messages that I need to upgrade my Adobe Flash.

Posted

I have Adobe Flash Player version 16.0.0.305, yet when I go to some sites I told I need to update my Adobe Flash. I tried doing this and I get the same message. This problem started Friday.

I have Adobe Flash Player version 16.0.0.305, yet when I go to some sites I told I need to update my Adobe Flash. I tried doing this and I get the same message. This problem started Friday.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • MetaStream 3 Plugin r4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Flash
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • 5.1.30514.0
  • Unity Player 3.4.0f5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

CAP55 0 solutions 1 answers

SRoss said

I have Adobe Flash Player version 16.0.0.305, yet when I go to some sites I told I need to update my Adobe Flash. I tried doing this and I get the same message. This problem started Friday.

This happened to me last week and I resolved it by completely uninstalling Flash using the uninstaller download on their site (https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html) and then doing a fresh install of the latest version (https://get.adobe.com/flashplayer/)

''SRoss [[#question-1051382|said]]'' <blockquote> I have Adobe Flash Player version 16.0.0.305, yet when I go to some sites I told I need to update my Adobe Flash. I tried doing this and I get the same message. This problem started Friday. </blockquote> This happened to me last week and I resolved it by completely uninstalling Flash using the uninstaller download on their site (https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html) and then doing a fresh install of the latest version (https://get.adobe.com/flashplayer/)

Question owner

Tried this solution and I'm still getting the same message.

Tried this solution and I'm still getting the same message.

Question owner

OK, I've upgraded to Adobe Flash 17.0.0.134 and I'm still getting the same problem. Any chance the developers at Mozilla or Adobe will get off their asses and fix their software, or should I just switch to Chrome?

OK, I've upgraded to Adobe Flash 17.0.0.134 and I'm still getting the same problem. Any chance the developers at Mozilla or Adobe will get off their asses and fix their software, or should I just switch to Chrome?
Budiee93 0 solutions 1 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
NoahSUMO
  • Moderator
99 solutions 639 answers

SRoss, post some links to the websites that are telling you your Flash is old. I want to check them out for myself. Also you have 2 old versions of Shockwave Director installed together. You should uninstall those and get the latest from: https://get.adobe.com/shockwave/

Your 2 old versions: Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122

The latest version is 12.1.7.157.

I have a feeling that when you updated Flash it didn't remove the old 16.0 version. It's supposed to do that automatically while installing the latest version.

SRoss, post some links to the websites that are telling you your Flash is old. I want to check them out for myself. Also you have 2 old versions of Shockwave Director installed together. You should uninstall those and get the latest from: https://get.adobe.com/shockwave/ Your 2 old versions: Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122 The latest version is 12.1.7.157. I have a feeling that when you updated Flash it didn't remove the old 16.0 version. It's supposed to do that automatically while installing the latest version.
jscher2000
  • Top 10 Contributor
8950 solutions 73362 answers

Sometimes website present erroneous messages about the Flash plugin because their script didn't work and they just assume it's the version...

In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Sometimes website present erroneous messages about the Flash plugin because their script didn't work and they just assume it's the version... In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled Not all add-ons are disabled: Flash and other plugins still run After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset). Any difference?

Question owner

jscher2000 said

Sometimes website present erroneous messages about the Flash plugin because their script didn't work and they just assume it's the version... In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode. You can restart Firefox in Safe Mode using either:
  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset). Any difference?

Nope no difference.

''jscher2000 [[#answer-704902|said]]'' <blockquote> Sometimes website present erroneous messages about the Flash plugin because their script didn't work and they just assume it's the version... In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled Not all add-ons are disabled: Flash and other plugins still run After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset). Any difference? </blockquote> Nope no difference.

Question owner

Noah_SUMO said

SRoss, post some links to the websites that are telling you your Flash is old. I want to check them out for myself. Also you have 2 old versions of Shockwave Director installed together. You should uninstall those and get the latest from: https://get.adobe.com/shockwave/ Your 2 old versions: Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122 The latest version is 12.1.7.157. I have a feeling that when you updated Flash it didn't remove the old 16.0 version. It's supposed to do that automatically while installing the latest version.

The sites in question were:

http://www.nutaku.net/games/lord-of-valkyrie/play/ http://www.aq.com/play-now/ and http://www.gogoanime.com/

These are the ones I know about so far.

I tried uninstalling Shockwave Director and installing the new version and it didn't solve the problem.

''Noah_SUMO [[#answer-704897|said]]'' <blockquote> SRoss, post some links to the websites that are telling you your Flash is old. I want to check them out for myself. Also you have 2 old versions of Shockwave Director installed together. You should uninstall those and get the latest from: https://get.adobe.com/shockwave/ Your 2 old versions: Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122 The latest version is 12.1.7.157. I have a feeling that when you updated Flash it didn't remove the old 16.0 version. It's supposed to do that automatically while installing the latest version. </blockquote> The sites in question were: http://www.nutaku.net/games/lord-of-valkyrie/play/ http://www.aq.com/play-now/ and http://www.gogoanime.com/ These are the ones I know about so far. I tried uninstalling Shockwave Director and installing the new version and it didn't solve the problem.
jscher2000
  • Top 10 Contributor
8950 solutions 73362 answers

Helpful Reply

With this link, I get a notification immediately to activate Flash and then the login form loads: http://www.aq.com/play-now/

If you open that link in a new private window (Ctrl+Shift+p) -- which won't have access to your cached files or cookies -- do you get the login screen like I do or the same error?

With this link, I get a notification immediately to activate Flash and then the login form loads: http://www.aq.com/play-now/ If you open that link in a new private window (Ctrl+Shift+p) -- which won't have access to your cached files or cookies -- do you get the login screen like I do or the same error?

Question owner

Budiee93 said

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already. Further information can be found in the Troubleshoot Firefox issues caused by malware article. Did this fix your problems? Please report back to us!

Nope didn't fix the problem.

''Budiee93 [[#answer-704850|said]]'' <blockquote> Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us! </blockquote> Nope didn't fix the problem.

Question owner

jscher2000 said

With this link, I get a notification immediately to activate Flash and then the login form loads: http://www.aq.com/play-now/ If you open that link in a new private window (Ctrl+Shift+p) -- which won't have access to your cached files or cookies -- do you get the login screen like I do or the same error?

I get the same error.

''jscher2000 [[#answer-705049|said]]'' <blockquote> With this link, I get a notification immediately to activate Flash and then the login form loads: http://www.aq.com/play-now/ If you open that link in a new private window (Ctrl+Shift+p) -- which won't have access to your cached files or cookies -- do you get the login screen like I do or the same error? </blockquote> I get the same error.
jscher2000
  • Top 10 Contributor
8950 solutions 73362 answers

Sorry, this was posted in the wrong thread. Never mind.

'''Sorry, this was posted in the wrong thread. Never mind.'''

Modified by jscher2000

jscher2000
  • Top 10 Contributor
8950 solutions 73362 answers

Please ignore that last reply, I meant to post it in a different tab.

'''Please ignore that last reply, I meant to post it in a different tab.'''
jscher2000
  • Top 10 Contributor
8950 solutions 73362 answers

If you do global search on your system for files whose names start with NPSWF32 can you find older Flash DLL files in unexpected locations that Adobe's uninstaller might have missed?

If you don't already have Windows XP set to show you system and hidden files and folders, you may need to allow that. This support article has the steps:

If you do global search on your system for files whose names start with NPSWF32 can you find older Flash DLL files in unexpected locations that Adobe's uninstaller might have missed? If you don't already have Windows XP set to show you system and hidden files and folders, you may need to allow that. This support article has the steps: * http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx