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firefox crashes on shutdown, shows not responding, must use task manager to end task, windows says problem is with container.exe file

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by FredMcD

jerdmil
jerdmil
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whenever i decide to shut down firefox, i click on the x in the first tab and it will not shutdown the program. i must go to task manager to close the program. i get an error report that says there was a problem with add-on container.exe. i have looked in my add-on list and i see no container.exe there. where is it coming from and how do i get rid of this problem. i have even tried to shutdown the program with the x in the upper right corner and it does the same thing. i have recently updated firefox and it still does the same thing.

whenever i decide to shut down firefox, i click on the x in the first tab and it will not shutdown the program. i must go to task manager to close the program. i get an error report that says there was a problem with add-on container.exe. i have looked in my add-on list and i see no container.exe there. where is it coming from and how do i get rid of this problem. i have even tried to shutdown the program with the x in the upper right corner and it does the same thing. i have recently updated firefox and it still does the same thing.

All Replies (2)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

FredMcD
FredMcD
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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?