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Sudenly, for the past 4 days, Wikipedia conects very slowly, gets stuck half-way, etc.; pther websites work fine

Posted

For the past several days, while all other websites work as fine as before on Firefox, Wikipedia works very badly: it responds very slowly and often gets stuck half-way before opening a page. I have tried several solutions but the problem recurs. On a different platform, Safari is connecting fine. Any suggestions?

For the past several days, while all other websites work as fine as before on Firefox, Wikipedia works very badly: it responds very slowly and often gets stuck half-way before opening a page. I have tried several solutions but the problem recurs. On a different platform, Safari is connecting fine. Any suggestions?

Chosen solution

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 11.5 r502
  • 5.1.31211.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Smiley Bar for Facebook 1.0.0.3 (statuswinks@StatusWinks)
  • Babylon Toolbar 1.5.0 (ffxtlbr@babylon.com) (Inactive)
  • Norton Toolbar 2014.7.10.16 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • PriceGong 2.6.10 ({8A9386B4-E958-4c4c-ADF4-8F26DB3E4829}) (Inactive)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 049a1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-10-2011
  • driverDate2:
  • driverVersion: 8.15.10.2418
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4306 solutions 60441 answers

Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Shockwave Flash 11.5 r502

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Separate Issue; Update your Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/ Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Your System Details shows; Installed Plug-ins Shockwave Flash 16.0 r0 Shockwave Flash 11.5 r502 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Separate Issue; Update your Flash Player '''Version 16.0.0.305<br>https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''Version 12.1.7.157 http://get.adobe.com/shockwave/''' Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 16.0.0.305<br>https://www.adobe.com/products/flashplayer/distribution3.html''' ---------------------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

Thanks for your assistance. I tried: 1. Uninstalling and reinstalling Flash Player.

2. Clearing the Cache.

Still, contact to Wikipedia is getting worse while all other websites work fine!

Any other suggestions?

Many thanks.

Thanks for your assistance. I tried: 1. Uninstalling and reinstalling Flash Player. 2. Clearing the Cache. Still, contact to Wikipedia is getting worse while all other websites work fine! Any other suggestions? Many thanks.
FredMcD
  • Top 10 Contributor
4306 solutions 60441 answers

Do the rest of the above post. Cookies, Safe Mode, Hardware.

Do the rest of the above post. Cookies, Safe Mode, Hardware.
cor-el
  • Top 10 Contributor
  • Moderator
17679 solutions 159899 answers

Chosen Solution

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

Problem is solved, I'm not sure how. Thanks for the advice.

Problem is solved, I'm not sure how. Thanks for the advice.