Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open my browser it asks for my Thunderbird password. I have isloated the problem to the latest versuion of Firefox by deleting Thunderbird, still happens

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by saruni

more options

each time I open the latest version of Firefox it asks for my Thunderbird password. I deleted Thunderbird but the problem persists, I then tried the previous version of Firefox and the problem disappeared. It is obviously caused by the latest version of Firefox, any solution please?

each time I open the latest version of Firefox it asks for my Thunderbird password. I deleted Thunderbird but the problem persists, I then tried the previous version of Firefox and the problem disappeared. It is obviously caused by the latest version of Firefox, any solution please?

Chosen solution

This will only happen if Firefox tries to connect to Sync or if you open a page with a (possibly hidden) login form and you have saved a password for the website. If Firefox tries to connect to Sync then you should see the email address in the "3-bar" Firefox menu button drop-down list instead of "Sign in to Sync" (see also Options/Preferences > Sync).

You can try this startup setting:

  • Tools > Options > General > Startup: "When Firefox Starts":
    "Show a blank page"

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut and add a space and -url "about:blank" to the target field.

Read this answer in context 👍 1

All Replies (5)

more options

Do you mean the master password for the software security device (password manager)?

Are you using Firefox Sync as this may cause this issue in Firefox 34?

more options

Yes, the pop up always asks me to enter the password for the software security device. Dont use sync. It happens even when I deleted Thunderbird but not when using the previous version of Firefox.

more options

You may consider resetting the master password. But, resetting your master password will remove all of your saved usernames and passwords.

https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it

more options

Chosen Solution

This will only happen if Firefox tries to connect to Sync or if you open a page with a (possibly hidden) login form and you have saved a password for the website. If Firefox tries to connect to Sync then you should see the email address in the "3-bar" Firefox menu button drop-down list instead of "Sign in to Sync" (see also Options/Preferences > Sync).

You can try this startup setting:

  • Tools > Options > General > Startup: "When Firefox Starts":
    "Show a blank page"

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut and add a space and -url "about:blank" to the target field.

more options

Many thanks, my problems solved.