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Firefox crashes whenever I try to upload/attach a file or download a file

Posted

Similar problem happens with skype so I'm guessing the problem isnt firefox specific

Here is one of my many crash reports: https://crash-stats.mozilla.com/report/index/b9af0e2d-14b0-4253-a870-097c62141122

Similar problem happens with skype so I'm guessing the problem isnt firefox specific Here is one of my many crash reports: https://crash-stats.mozilla.com/report/index/b9af0e2d-14b0-4253-a870-097c62141122

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.0.6
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Anti-Banner 14.0.0.4939 (anti_banner@kaspersky.com)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Dangerous Websites Blocker 14.0.0.4939 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 14.0.0.4939 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 14.0.0.4939 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 14.0.0.4939 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 10-28-2013
  • driverDate2:
  • driverVersion: 10.18.10.3345
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1414631338
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416652112
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416652112
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
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  • storage.vacuum.last.index: 1
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Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi someoneboring, Unfortunately this is a unique signature, but the good new is that there are some common causes for uploading issues.

Please try to upload in Safe Mode, this will isolate whether or not an add on is the issue. Troubleshoot Firefox issues using Safe Mode

Is there an antivirus that may be preventing the upload? Or a firewall?

Is there a limit to the upload amount on the site or service you are using to upload?

The signature seems to be associated with a Microsoft Windows entity. Please run a virus scan to make sure it is not crashing because malware is detected. Troubleshoot Firefox issues caused by malware

Hi someoneboring, Unfortunately this is a unique signature, but the good new is that there are some common causes for uploading issues. Please try to upload in Safe Mode, this will isolate whether or not an add on is the issue. [[Troubleshoot Firefox issues using Safe Mode]] Is there an antivirus that may be preventing the upload? Or a firewall? Is there a limit to the upload amount on the site or service you are using to upload? The signature seems to be associated with a Microsoft Windows entity. Please run a virus scan to make sure it is not crashing because malware is detected. [[Troubleshoot Firefox issues caused by malware]]

Question owner

I tried safe mode but it crashed anyway. My antivirus is the same as always as is my firewall. It cant be to do with upload size. Firefox crashes when i try to open the "browse" explorer thingy to select a file to upload.

I ran a virus scan although it didnt detect anything. What i find worrying is that I did it before I went to sleep, it said it was meant to last 4 hours but it only lasted 7 minutes. Skype has similar problems and crashes my computer whenever I try to send a file. I can attach files using internet explorer however.

I tried safe mode but it crashed anyway. My antivirus is the same as always as is my firewall. It cant be to do with upload size. Firefox crashes when i try to open the "browse" explorer thingy to select a file to upload. I ran a virus scan although it didnt detect anything. What i find worrying is that I did it before I went to sleep, it said it was meant to last 4 hours but it only lasted 7 minutes. Skype has similar problems and crashes my computer whenever I try to send a file. I can attach files using internet explorer however.
FredMcD
  • Top 10 Contributor
4249 solutions 59438 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Update your Flash Player v15.0.0. 239 http://get.adobe.com/flashplayer/ Shockwave Director v12.1.4.154 http://get.adobe.com/shockwave/

Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Update your Flash Player '''v15.0.0. 239 http://get.adobe.com/flashplayer/''' Shockwave Director '''v12.1.4.154 http://get.adobe.com/shockwave/'''
FredMcD
  • Top 10 Contributor
4249 solutions 59438 answers

Your crash report flagged these programs;

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Your crash report flagged these programs; KERNELBASE.dll = Microsoft ntdll.dll = Microsoft Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html