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why can't I reply to my emails

  • 1 reply
  • 1 has this problem
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  • Last reply by guigs

raroon
raroon
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I receive mails but can no longer reply as I can't see the reply icon

I receive mails but can no longer reply as I can't see the reply icon

All Replies (1)

guigs
guigs
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Two things can be happening here that I have seen in the past. The icon is not rendering because the cache is corrupt or an add on is affecting it.

In order to troubleshoot this, please try to read your mail in a new private window. This will tell you if it is the cache.

Please also make sure that all of your addons are up to date in the about:addons page. The flash plugin is out with version 15 and Firefox version 33.1.1. Please update these as well to see if it is a compatibility issue.