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web pages won't load unless I move my cursor

  • 7 replies
  • 7 have this problem
  • 2 views
  • Last reply by philipp

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Is there anyone out there that can really help me? This problem as evident by others who have posted the same concerns is not malware but with the newer versions of Firefox. At one time I uninstalled my Firefox and reinstalled an older version and didn't have the problem anymore. I believe my computer automatically updated to a newer version and this the reason for the problem. I don't want to do that again as I lost all my bookmarks etc. Is it time for me to start using a different browser? I hope not, as I have always been very happy with Firefox.


I updated to the newest version of firefox and when firefox opens in won't open web pages unless I constantly move my cursor. I running XP. I tried to restore my computer back a few days so as to utilize the older version of firefox, but I ran into another error message. I know this has been a problem for many and I know it has nothing to do with XP as it was running fine before. Please help.

Modified by fredricklivigni

All Replies (7)

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hello fredricklivigni, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a scan of your system with adwcleaner and the free version of malwarebytes.

Troubleshoot Firefox issues caused by malware

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I tried checking for malware and still the problem persists. I must move my mouse to play videos or even load web pages. Didn't have the problem until the newest 33.0.2 release.

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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I have the same issue when in Firefox Safe Mode.

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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I tried this and it screwed my firefox up. This is not a malware problem, it is a new version problem with firefox. I did not have this problem with earlier versions.

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multiple users have tied this exact same problem to malware though. here are some examples: https://support.mozilla.org/en-US/questions/1028419#answer-647430 https://support.mozilla.org/en-US/questions/1031896#answer-655233 https://support.mozilla.org/en-US/questions/1030147#answer-654859 https://support.mozilla.org/en-US/questions/1028006#answer-655315 https://support.mozilla.org/en-US/questions/1026745#answer-643556 https://support.mozilla.org/en-US/questions/1018259#answer-625817 https://support.mozilla.org/en-US/questions/1019045#answer-628351

in most cases it seems to manifest itself in firefox 33 (which contains some changes in rendering), but this issue appears to be triggered by external factors on the system. can you try to boot windows into safe mode with networking enabled by pressing F8 while the PC is starting, like described at https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true and see if the issue is reproducible in there as well?