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When viewing pages on Firefox it keeps opening up other pages I do not want to view

josieann30
josieann30
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I am looking on shopping sites i.e. Argos, Ebay, Asda and there are a lot of pop ups that I dont seem to be able to get rid of. Also unexpected pages keep opening up which are nothing to do with what I am looking at, these are opening even when I just click on next page.

I have tried restarting with Add ons disabled and this does no make any difference.

I am looking on shopping sites i.e. Argos, Ebay, Asda and there are a lot of pop ups that I dont seem to be able to get rid of. Also unexpected pages keep opening up which are nothing to do with what I am looking at, these are opening even when I just click on next page. I have tried restarting with Add ons disabled and this does no make any difference.

All Replies (2)

CoryMH
CoryMH
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Double check your popup settings in:

  • Tools (or New Fx Menu) > Options > Content

You can also download add-ons such as Adblock Plus to see if that helps.

If popups still occur, sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I would suspect one or more bad add-ons. This is my suggested cleaning procedure:

Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

Then, in Firefox, open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Finally, you can "mop up" remaining issues with the scanning/cleaning tools listed in CoryMH's post and our support article: Troubleshoot Firefox issues caused by malware.

Are you able to get rid of the unwanted pages?