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Why won't it open a second time

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

ianj24
ianj24
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I get a small window with something about chrome. I'm on windows 8.1

I get a small window with something about chrome. I'm on windows 8.1

Chosen solution

The user interface of Firefox is called its "chrome", so you might be seeing a references to that.

Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

Hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Will Firefox start up?

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

The user interface of Firefox is called its "chrome", so you might be seeing a references to that.

Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

Hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Will Firefox start up?

FredMcD
FredMcD
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If possible, write down what the error box says.