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Firefox crashes

  • 22 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

MadLogician
MadLogician
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I'm running Firefox (have been for several years) under Windows 7 on a laptop with MacAfee security software. Firefox recently (last night) updated itself and seemed to work normally afterwards. I had to restart my machine this afternoon to deal with an unrelated problem, and since I've done so Firefox won't work at all. I can open it and get a start screen, but as soon as I type anything or click on any menu item it crashes. I've submitted a series of crash reports.

I've uninstalled and reinstalled, and reset Firefox. This makes no difference. Following the troubleshooting advice on this site I tried using the Profile Manager, with Firefox not running. That crashes too.

I have IE11 and chrome on my system and both are working normally (which is how I'm able to post this).

Where can I go from here?

I clicked on the 'add automatically' button. That downloads an xpi type file that my system doesn't know how to handle. The 'manual steps' assume that I'm using Firefox, which I can't do. Chrome does not seem to have an equivalent feature to provide troubleshooting information.

I'm running Firefox (have been for several years) under Windows 7 on a laptop with MacAfee security software. Firefox recently (last night) updated itself and seemed to work normally afterwards. I had to restart my machine this afternoon to deal with an unrelated problem, and since I've done so Firefox won't work at all. I can open it and get a start screen, but as soon as I type anything or click on any menu item it crashes. I've submitted a series of crash reports. I've uninstalled and reinstalled, and reset Firefox. This makes no difference. Following the troubleshooting advice on this site I tried using the Profile Manager, with Firefox not running. That crashes too. I have IE11 and chrome on my system and both are working normally (which is how I'm able to post this). Where can I go from here? I clicked on the 'add automatically' button. That downloads an xpi type file that my system doesn't know how to handle. The 'manual steps' assume that I'm using Firefox, which I can't do. Chrome does not seem to have an equivalent feature to provide troubleshooting information.

Chosen solution

I got to the end of the malware scanning process and none of the programmes I used find any - although they did clear out a lot of system kipple such as temp files that had outstayed their welcome.

I was about to uninstal Spybot when the process gave me a window suggesting I try running the Immunization process of the software instead, this apparently removes a number of standard vulnerabilities from all browsers.

After I ran this, there was firefox back working normally.

I don't quite see how this happened, but I'll take it!

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All Replies (2)

MadLogician
MadLogician Question owner
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Chosen Solution

I got to the end of the malware scanning process and none of the programmes I used find any - although they did clear out a lot of system kipple such as temp files that had outstayed their welcome.

I was about to uninstal Spybot when the process gave me a window suggesting I try running the Immunization process of the software instead, this apparently removes a number of standard vulnerabilities from all browsers.

After I ran this, there was firefox back working normally.

I don't quite see how this happened, but I'll take it!

FredMcD
FredMcD
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As long as it works. Is there a log or something in that program that tells you what it did?

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