Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox blocking use and computer restart, how do I fix it?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Andrew

kelsilee
kelsilee
more options

I was about to print an assignment that had been open as an online PDF page overnight, and when I clicked print another window popped up underneath it that said the script was not running, did I want to cancel or continue. The print window was still overtop of this. I cannot click anything in any of my firefox windows, nothing new will open, and the drop down option won't even offer for me to quit the program. I have tried to quit the program multiple times from the dashboard, it does nothing. Additionally, I've tried to restart the computer and shut it down and each time a window comes up saying that Firefox is stopping this action from taking place and I need to quit the program before I can continue. I can still use other applications, but I cannot do anything with firefox nor can I restart. It is just stuck there. Please help

I was about to print an assignment that had been open as an online PDF page overnight, and when I clicked print another window popped up underneath it that said the script was not running, did I want to cancel or continue. The print window was still overtop of this. I cannot click anything in any of my firefox windows, nothing new will open, and the drop down option won't even offer for me to quit the program. I have tried to quit the program multiple times from the dashboard, it does nothing. Additionally, I've tried to restart the computer and shut it down and each time a window comes up saying that Firefox is stopping this action from taking place and I need to quit the program before I can continue. I can still use other applications, but I cannot do anything with firefox nor can I restart. It is just stuck there. Please help

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.