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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

spotter
spotter
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Firefox crashes after being open for a few minutes. Event logs show no problems and have uninstalled and re-installed with same results. Computer is on a domain.

Crash ID: bp-a45ee764-d505-4344-a802-ec0812140610

Firefox crashes after being open for a few minutes. Event logs show no problems and have uninstalled and re-installed with same results. Computer is on a domain. Crash ID: bp-a45ee764-d505-4344-a802-ec0812140610

All Replies (2)

FredMcD
FredMcD
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There could be several causes, please check each reply.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version)
  • Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.