Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά παραβίασης».

Μάθετε περισσότερα

Αυτό το νήμα αρχειοθετήθηκε. Κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Firefox ESR crashes when a tab runs multimedia content or when a tab is closed

  • 1 απάντηση
  • 0 έχουν αυτό το πρόβλημα
  • 144 προβολές
  • Τελευταία απάντηση από Pedro Chiron
  • Αρχειοθετήθηκε

Pedro Chiron
Pedro Chiron

Hello, Since yesterday, the Firefox web browser crashes systematically. This has happened well over a dozen times. I've tried multiple step-by-step solutions: deactivating extensions, troubleshooting mode, repairing firefox, uninstalling and installing Firefox, trying several versions of Firefox (Quantum, ESR, Nightly), downgrading to an earlier version, uninstalling and completely cleaning Mozilla folders on AppData, deactivating graphics/hardware acceleration...

At one point, Firefox was crashing after ten seconds of watching a video on Youtube or another platform. After reinstallation, video playback no longer causes the browser to crash, but closing a tab does.

I am currently using Mozilla ESR 115.12.0. After reinstalling, I lost all the reports I sent. Nevertheless, I was able to reproduce the crash to give you the ID: [https://crash-stats.mozilla.org/repor.../a2d0f5de-d03f-450b-88f8-a8fdc0240705] Another crash report : [https://crash-stats.mozilla.org/repor.../71c602f6-c682-4158-9880-24d6a0240705]

According to the crash table, the reason for the crash is as follows: EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_GUARD_ICALL_CHECK_FAILURE This reason appears on all crashes.

Thank you.

Hello, Since yesterday, the Firefox web browser crashes systematically. This has happened well over a dozen times. I've tried multiple step-by-step solutions: deactivating extensions, troubleshooting mode, repairing firefox, uninstalling and installing Firefox, trying several versions of Firefox (Quantum, ESR, Nightly), downgrading to an earlier version, uninstalling and completely cleaning Mozilla folders on AppData, deactivating graphics/hardware acceleration... At one point, Firefox was crashing after ten seconds of watching a video on Youtube or another platform. After reinstallation, video playback no longer causes the browser to crash, but closing a tab does. I am currently using Mozilla ESR 115.12.0. After reinstalling, I lost all the reports I sent. Nevertheless, I was able to reproduce the crash to give you the ID: [[https://crash-stats.mozilla.org/report/index/a2d0f5de-d03f-450b-88f8-a8fdc0240705]] Another crash report : [[https://crash-stats.mozilla.org/report/index/71c602f6-c682-4158-9880-24d6a0240705]] According to the crash table, the reason for the crash is as follows: EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_GUARD_ICALL_CHECK_FAILURE This reason appears on all crashes. Thank you.

Τροποποιήθηκε στις από τον/την Pedro Chiron

Όλες οι απαντήσεις (1)

Pedro Chiron
Pedro Chiron Ιδιοκτήτης ερώτησης

Hello, I think the solution lies in TrendMicro's interference with Firefox. I'll see what I can do on my side. A technician suggests uninstalling TrendMicro (antivirus), rebooting the computer, then reinstalling it. Have a nice day!