''<p>JORDAN.GRI [[#question-1374711|said]]</p>'' <blockquote>Firefox can’t establish a connection to the server at </blockquote> Is there anything more to the error messages? What are the exact error messages? Make sure you are not blocking content&#46; https://support&#46;mozilla&#46;org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/ https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection --------------- [https://support&#46;mozilla&#46;org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode Diagnose Firefox issues using Troubleshoot(Safe) Mode] {web link} A small dialog should appear&#46; Click '''Start In Troubleshoot(Safe) Mode''' (not Refresh)&#46; Is the problem still there? Many site issues can be caused by corrupt cookies or cache&#46; '''Warning ! ! ''' This will log you out of sites you're logged in to&#46; You may also lose any settings for that website&#46; * [https://support&#46;mozilla&#46;org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support&#46;mozilla&#46;org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link}

Running Firefox in safe mode did not work. I took a screen shot of what I get when the browser tries to load the chat app within Facebook. Note: this has been happening on all browsers (Edge, Mozilla, Chrome, Opera) I prefer to fix Mozilla as its my browser of choice. Attached is a screenshot.

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This is what the console function of the inspector is telling me. It seems to be having a hard time using web socket to connect to the server for Facebook. Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=1705095387414527&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=4362681695862783&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=1516744724185087&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=6807810528509951&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=7669372434776063&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=8119510080946175&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. 2 ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=3838221832159231&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. 2 ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=2565237471444991&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=7960959215730687&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=6041344575275007&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=14507797643263&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=ash&sid=14507797643263&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059 was interrupted while the page was loading. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=2662392467030015&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=1154498217115647&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=ash&sid=1154498217115647&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059 was interrupted while the page was loading. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=6800095909511167&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 GETwss://edge-chat.facebook.com/chat?region=ash&sid=1240428686868479&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059 [HTTP/1.1 400 Bad Request 125773ms] Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=1240428686868479&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=ash&sid=1240428686868479&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059 was interrupted while the page was loading. 9TCFbhCA1Hk.js:18:1305 GETwss://edge-chat.facebook.com/chat?region=ash&sid=1195555531259903&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2 [HTTP/1.1 400 Bad Request 109508ms] Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=1195555531259903&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 GETwss://edge-chat.facebook.com/chat?region=ash&sid=28315729526783&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059 [HTTP/1.1 400 Bad Request 29641ms] Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=28315729526783&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059. 9TCFbhCA1Hk.js:18:1305 GETwss://edge-chat.facebook.com/chat?region=ash&sid=8979290559348735&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2 [HTTP/1.1 400 Bad Request 19569ms] The connection to wss://edge-chat.facebook.com/chat?region=ash&sid=28315729526783&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059 was interrupted while the page was loading. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=ash&sid=8979290559348735&cid=ffc0c265-4c29-4a33-ab37-5a99cf3e99d2. 9TCFbhCA1Hk.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. ojT2q3LZy45.js:49:83 GETwss://edge-chat.facebook.com/chat?region=ash&sid=8890349609025535&cid=ce83368e-887d-4ac6-9d97-ae49e6d75059 [HTTP/1.1 400 Bad Request 1539ms]

I called for more help&#46;

Okay I hope to get this fixed it is very annoying to not have the Facebook chat feature work properly.

You can try to increase the timeout pref. *about:config => network.websocket.timeout.open (20) You can also check other network.websocket prefs an make sure they are default. Are you using Private Browsing mode or a proxy or VPN ? Does it help if you create a cookie allow exception for https://faceboo''.''com ? ---- Start Firefox in <b>Troubleshoot Mode</b> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <b>hardware acceleration</b> or <b>userChrome.css</b> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window *https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data for that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox