
Firefox does not render this web page
Seems syntactically okay, yet page will not load or render. https://forums.att.com/conversations/att-internet-email-security/security-page-blank/5fa9ab6f349f7b3e076f6ac3?commentId=60581fcc65be02147c22fe68
AFC
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hello afcorona,
so you do not get what the pic shows that i got from your link?
Is the page entirely blank or merely not rendered properly ?
Can you attach a screenshot in case of the latter ?
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
Opens fine in Chrome. Here is another example as illustrated in attachment. https://forums.att.com/users/6057bd9248c04b49e76922fe
You seem to be using content blocking extensions that might be causing this issue.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.
Magically this morning the problem AT&T Community Form page as well as this Mozilla Support page load and render correctly. I also had problems with pages on the Delta.com website yesterday, so will revisit that later today.
For now, issue resolved without intervention.