Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Repeated small window asking for primary password

  • 10 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 20 views
  • Nuɖoɖo mlɔetɔ johnt4

more options

When I open Firefox, I get a small window asking for a primary password and I find no where to get rid of this. I have a Mozilla password, but that one does not work in the small window.

When I open Firefox, I get a small window asking for a primary password and I find no where to get rid of this. I have a Mozilla password, but that one does not work in the small window.

Ŋuɖoɖo si wotia

Could you try the steps in this article (or the articles it links to):

Firefox keeps asking me for Primary Password

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (10)

more options

As far as I know, a Primary Password is normally something you would need to set yourself. You are correct that it is a different password than your Mozilla Account password.

See: Firefox keeps asking me for Primary Password

Helpful?

more options

I certainly don't remember setting one and I cannot find where to do so or to remove.

Helpful?

more options

Ɖɔɖɔɖo si wotia

Could you try the steps in this article (or the articles it links to):

Firefox keeps asking me for Primary Password

Helpful?

more options

Can anyone lay out the procedure for setting and removing a primary password? I did not do this and do not know how it happened, so I am searching.

Helpful?

more options

There is a checkbox on the Settings page:

If that box is checked, un-check it to remove the password. If you don't know what password to enter to remove it, try using the reset form:

(1) Open a new window (Ctrl+N)

(2) Type or paste the following strange address into the address bar:

chrome://pippki/content/resetpassword.xhtml

(3) Proceed with the reset, understanding that it will clear any saved logins

Helpful?

more options

In order to uncheck the "Use primary password", you need the password to complete this action. I don't know that password!

Helpful?

more options

Did you end up using the Reset tool?

Helpful?

more options

Yes. And that was a mistake because it also deleted all of my saved passwords.

Helpful?

more options

Sadly, that is normal. Do you have any backups of your Firefox profile folder(s)?

If not:

Windows itself may have captured a copy of older logins when it updated itself. This is called a shadow copy, and you can explore for one using either of the following tools. They unfortunately do not seem to always recover a readable file, but you certainly can give it a try:

(1) Set Windows to show hidden files and folders, if you haven't done this before:

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

(2) Download and install one of the following programs:

(3) Start up the program and look for the latest restore point. Then explore along this path to see whether you can find a shadow copy of your profile:

\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles\your.profile

(4) Export out the logins.json and key4.db files to your Windows desktop. While Firefox is closed, you can substitute these for the empty/post-reset files in your active profile. (Profiles - Where Firefox stores your bookmarks, passwords and other user data)

Anything usable there?

Helpful?

more options

I deleted Firefox and all registry entries for Firefox and Mozilla then reinstalled Firefox. It somehow brought back previous Firefox files which brought back the primary password window. I had hoped not. Deleting the checkmark for Use primary password was a mistake for losing all stored passwords but I have those in my own files. I will do nothing else.

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.