Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Harmony Web Protection Privacy Policy

  • 1 ŋuɖoɖo
  • 12 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ KLewis727

more options

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!).

Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!). Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.
Screen ƒe photowo kpe ɖe eŋu

Ŋuɖoɖo si wotia

No replies necessary now as the 'problem' has been resolved.

Just in case anyone else encounters the same or a similar problem, let me tell you the resolution. It 𝐢𝐬/𝐰𝐚𝐬 𝐧𝐨𝐭 a Firefox issue, it was a 'Zone Alarm' issue. Further investigation with Check Point (the 'hierarchy' of Zone Alarm) advised me of the following:

"Unfortunately, it looks like a corrupted install.

Please uninstall ZA and then boot your PC to safe mode with networking.

Once there, run our clean tool.

https://download.zonealarm.com/bin/free/support/dl_stg/ZangClean.exe

Go back to normal mode and then reinstall ZA."


That resolved the problem so I hope that may help someone in the future. 🤞👍

Xle ŋuɖoɖo sia le goya me 👍 2

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

No replies necessary now as the 'problem' has been resolved.

Just in case anyone else encounters the same or a similar problem, let me tell you the resolution. It 𝐢𝐬/𝐰𝐚𝐬 𝐧𝐨𝐭 a Firefox issue, it was a 'Zone Alarm' issue. Further investigation with Check Point (the 'hierarchy' of Zone Alarm) advised me of the following:

"Unfortunately, it looks like a corrupted install.

Please uninstall ZA and then boot your PC to safe mode with networking.

Once there, run our clean tool.

https://download.zonealarm.com/bin/free/support/dl_stg/ZangClean.exe

Go back to normal mode and then reinstall ZA."


That resolved the problem so I hope that may help someone in the future. 🤞👍

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.