What's your computer system and Firefox version?

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I am running Windows 10 Home Firefox version 96.0.3 64bit

I ran it in safe mode and it seemed to run quicker

bp-3773858a-6e9d-46c0-85d0-58a4d0220124 1/24/2022, 2:14 PM View bp-036d6a9d-a648-4b06-819d-f49620220128 1/28/2022, 1:35 PM View bp-1ac1859e-10a8-424d-bf35-901480220128 1/28/2022, 1:35 PM View bp-dd530705-ebd5-4426-a184-9b3480220128 1/28/2022, 1:35 PM View

If it helps, when i run firefox, i see in task manager the memory from firefox is anywhere from 2,000-5,000 but on all other browsers its only like a couple of hundred

also i wanted to show you that under my task manager it shows a lot of firefox.exe items and one is running really high on memory. when i stop this one everything goes to normal. How can i find out what this one is?

. . . . my task manager it shows a lot of firefox.exe items

More than one process is normal for the current Firefox. http://www.ghacks.net/2016/07/22/multi-process-firefox/

Multi-process Firefox is codenamed "e10s". https://wiki.mozilla.org/Firefox/multiprocess

Product Firefox Release Channel release Version 96.0.2 Build ID 20220119190439 (2022-01-19) Buildhub data OS Unknown OS Version

Note: + means the crash report is incomplete (some entries blank)

+ bp-3773858a-6e9d-46c0-85d0-58a4d0220124 = Uptime 1,085 seconds (18 minutes and 5 seconds) Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000001000 bytes requested

Crash Reason

System Memory Use Percentage 96 +++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 96.0.2 Build ID 20220119190439 (2022-01-19) OS Windows 10 OS Version 10.0.19043

bp-036d6a9d-a648-4b06-819d-f49620220128 = Uptime 1,280 seconds (21 minutes and 20 seconds) bp-1ac1859e-10a8-424d-bf35-901480220128 = Uptime 53 seconds

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000001000 bytes requested

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 97

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources

MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

Im going to try to do this, but its 100% firefox, any other browser is fine and only when i run firefox do i see one of the tasks under firefox skyrocket in memory usage.

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

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