Can't uninstall and can't use minmise/maximise/exit buttons
I can't use the minmise/maximise/exit buttons top right, so I reset FF on the Troubleshooting page. That hasn't worked so I thought I'd try a new fresh download. I figure it's best to uninstall the exisiting version first so I went to control panel/add & remove but when I hit remove it flashes briefly and does nothing else i.e. no uninstall. I tried going through My Computer/Programs but clicking on the uninstall helper does nothing. Grateful for any help.
Troubleshooting info:
Application Basics
Name
Firefox
Version
19.0.2
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130307023931
browser.startup.homepage_override.mstone
19.0.2
extensions.lastAppVersion
19.0.2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
13396
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
NVIDIA GeForce4 MX 440 with AGP8X (Microsoft Corporation)
Adapter Drivers
nv4_disp
Adapter RAM
Unknown
Device ID
0x0181
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
4-7-2004
Driver Version
5.6.7.3
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
Vendor ID
0x10de
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0
Wubrane rozwězanje
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
Toś to wótegrono w konteksće cytaś 👍 1
Wšykne wótegrona (4)
I've just discovered that dialogue boxes are disabled too - hitting 'save' does nothing and the only way to get rid of them is to quit Firefox.
Using the wheel on my mouse to navigate selections from drop-down boxes is to - I have to use my arrow keys plus return to select.
Wubrane rozwězanje
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
Thanks for your comprehensive help, cor-el - much appreciated