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Why doesn’t Mozilla VPN work in Iran, and what official solution do you offer for Iranian users?

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Es Farhadi
Es Farhadi

ubject: Formal Request Regarding Mozilla VPN Accessibility for Users in Iran

Dear Mozilla Support Team,

I am writing to you as an Iranian user of Mozilla Firefox and related Mozilla services. I would like to raise a formal concern regarding the functionality and availability of Mozilla VPN for users residing in Iran.

From my experience, Mozilla VPN does not function properly for users located in Iran, despite a genuine and practical need for such a service. I fully understand that users in Europe and the United States often use VPN services primarily to enhance privacy and security. However, for users in Iran, a VPN is not merely an optional privacy tool; it is often a real necessity for accessing an open and unrestricted internet.

I would therefore appreciate your clarification on the following points:

Why Mozilla VPN does not work reliably for users residing in Iran;

Whether this limitation is due to technical restrictions, regional availability policies, or legal/compliance requirements;

Whether Mozilla can offer any compliant solution, official guidance, or recommended alternative for users in Iran who genuinely require VPN access.

I would be grateful if you could review this matter and provide a formal response at your earliest convenience. Thank you for your attention and for your continued work on privacy and internet accessibility.

ubject: Formal Request Regarding Mozilla VPN Accessibility for Users in Iran Dear Mozilla Support Team, I am writing to you as an Iranian user of Mozilla Firefox and related Mozilla services. I would like to raise a formal concern regarding the functionality and availability of Mozilla VPN for users residing in Iran. From my experience, Mozilla VPN does not function properly for users located in Iran, despite a genuine and practical need for such a service. I fully understand that users in Europe and the United States often use VPN services primarily to enhance privacy and security. However, for users in Iran, a VPN is not merely an optional privacy tool; it is often a real necessity for accessing an open and unrestricted internet. I would therefore appreciate your clarification on the following points: Why Mozilla VPN does not work reliably for users residing in Iran; Whether this limitation is due to technical restrictions, regional availability policies, or legal/compliance requirements; Whether Mozilla can offer any compliant solution, official guidance, or recommended alternative for users in Iran who genuinely require VPN access. I would be grateful if you could review this matter and provide a formal response at your earliest convenience. Thank you for your attention and for your continued work on privacy and internet accessibility.

Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.