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Unable to change payment method (VPN)

Firefox Konta
danieljessen jo wótgronił pśed pśed 3 mjasecami
danieljessen
danieljessen

Hi,

last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method."

When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now?

Thank you for your help!

Hi, last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method." When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now? Thank you for your help!
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Wšykne wótegrona (3)

Paul
Paul
  • Moderator
  • Jaden z 10 nejlěpšych sobustatkujucych

Wubrane rozwězanje

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

James
James
  • Moderator
  • Jaden z 10 nejlěpšych sobustatkujucych

The above form link in case you missed it is at top > Ask a Question > Mozilla VPN as this support forum section you posted in is for desktop Firefox.

danieljessen
danieljessen Pšašaŕ

Oh, sorry. Thank you both!

Stajśo pšašanje

Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.