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Can't load website: Shopee

Firefox Webkompatibelnosć
SuMo Bot wótegronjony
Quân
Quân

I use default browser and suddenly Firefox can't load website Shopee Try chrome and it load shopee normal. Have try turn off all extension for shopee site. Hope someone can help

I use default browser and suddenly Firefox can't load website Shopee Try chrome and it load shopee normal. Have try turn off all extension for shopee site. Hope someone can help
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Wšykne wótegrona (2)

Nathan Giovannini
Nathan Giovannini
  • Moderator

Hi Quân, thanks for reporting the issue

If Shopee loads normally in Chrome but not in Firefox, and extensions are already disabled, it’s likely a site compatibility, cache, or network-related issue rather than a general Firefox failure. Here are a few things to try:

Clear cache and site data for Shopee only, then reload the site. Corrupted cached data can prevent pages from loading correctly.

Try Firefox Troubleshoot Mode to rule out any hidden setting or feature still interfering (even beyond extensions).

Check Enhanced Tracking Protection: try clicking the shield icon in the address bar and temporarily turning it off for Shopee, then reload. Some sites break when certain trackers or scripts are blocked.

Disable DNS over HTTPS (DoH) temporarily, if enabled, and test again. In some regions, Shopee can fail to load due to DNS or ISP-related routing issues.

Make sure Firefox is fully up to date, then restart the browser.

If Shopee works in Troubleshoot Mode or with tracking protection disabled, that helps narrow it down to a blocking or privacy-related setting. If it still fails, it may be a regional or site-side compatibility issue with Firefox, in which case reporting it to Mozilla would be helpful.

Let us know what you find

SuMo Bot
SuMo Bot

Windows home or pro? What security software are you running besides MS Defender? Site works for me. see screenshot

https://shopee.vn