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Firefox empty's my basket and logs me out

  • 1 Antwort
  • 1 hat dieses Problem
  • 2 Aufrufe
  • Letzte Antwort von cor-el

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I have a website www.doggiedesign.com Some of my customers complain that their Shopping Cart gets emptied, when they click on View Basket. Also, now I am having the same trouble with my computer. But, I am also having trouble with being logged out. I login, then click on any menu item and it logs me out. So, then I login again and this time it allows me in. I then add product to the cart basket. I then go to View Basket and it empty's the basket and logs me out. My customers are having this same problem. I then went into Internet Explorer and DID NOT have any problem. I have clear the Cache, Cookies, etc. Still no luck. My website www.doggiedesign.com uses SSL Certificate. It is possible that Firefox does not work with our SSL Security?

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That sounds like a problem with cookies.

Did you check whether Firefox creates and sends all needed cookies?

You can also check the request and response headers.


Did you try this in a new and clean profile?

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

You can also try to reset Firefox: