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Firefox built-in VPN suddenly blocked by location restriction

Firefox VPN
Kiki antwortete vor 2 Tagen
Mostafa Badeli
Mostafa Badeli

Subject: Firefox Built-in VPN Suddenly Blocked by Location Restriction Hello Mozilla Support Team, I am using Firefox 159.0.1 on Windows. Until yesterday morning, the free built-in Firefox VPN was working correctly. However, it suddenly stopped working and now displays this message: "VPN is unavailable. Local laws and restrictions limit where you can use VPN." My public IP address has not changed. Two independent IP geolocation services identify my IP as being located in Azerbaijan. I have checked the following: Firefox is up to date. Remote Improvements is enabled. No VPN-related Beta Holdback study appears in about:studies. Enterprise Policies are inactive. I am signed in to my Mozilla account. Could you please clarify why the built-in VPN suddenly became unavailable and whether this is an expected regional restriction or a possible IP geolocation issue? Thank you for your help.

Subject: Firefox Built-in VPN Suddenly Blocked by Location Restriction Hello Mozilla Support Team, I am using Firefox 159.0.1 on Windows. Until yesterday morning, the free built-in Firefox VPN was working correctly. However, it suddenly stopped working and now displays this message: "VPN is unavailable. Local laws and restrictions limit where you can use VPN." My public IP address has not changed. Two independent IP geolocation services identify my IP as being located in Azerbaijan. I have checked the following: Firefox is up to date. Remote Improvements is enabled. No VPN-related Beta Holdback study appears in about:studies. Enterprise Policies are inactive. I am signed in to my Mozilla account. Could you please clarify why the built-in VPN suddenly became unavailable and whether this is an expected regional restriction or a possible IP geolocation issue? Thank you for your help.

Alle Antworten (1)

Kiki
Kiki
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Mozilla-Mitarbeiter

Hi Mostafa,

We recently discovered potential abuse of Firefox’s free built-in VPN by unauthorized third-party apps and temporarily disrupted access to investigate. Service has now been restored.

Can you try again and see if it works?

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