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unable to send or recieve emails from roadrunner

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John Lawson
John Lawson

I have seen this problem with roadrunner listed in the forum but my situation is a bit different. Neither my wife or I can send or receive roadrunner emails with different machines. She uses a Mac (sonoma 14.8.7), up to date, I use Linux Mint ver 22. We also have iPhones and iPads. none of these units send or receive emails for the last 24 hrs but all worked just fine before. Spectrum says it our problem not theirs. The tech person at Spectrum said they partner with Thunderbird but they did not know of any changes made.

I have changed passwords used different routers and anything I can think of to connect but the devices now all time out when trying to connect.

I have seen this problem with roadrunner listed in the forum but my situation is a bit different. Neither my wife or I can send or receive roadrunner emails with different machines. She uses a Mac (sonoma 14.8.7), up to date, I use Linux Mint ver 22. We also have iPhones and iPads. none of these units send or receive emails for the last 24 hrs but all worked just fine before. Spectrum says it our problem not theirs. The tech person at Spectrum said they partner with Thunderbird but they did not know of any changes made. I have changed passwords used different routers and anything I can think of to connect but the devices now all time out when trying to connect.

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John Lawson
John Lawson Fragesteller

I have one more data point. My Linux box is the only one using Thunderbird. The Apple products are using the apple supplied email programs. So i am trying to find out if you know of what changes were made by spectrum that could cause the connectivity problem.

Lin
Lin
  • Top 10 Contributor

Please quote any and all error messages you see, completely and verbatim. Screen shots would be OK.

The fact that NONE of your devices can send or receive suggests that it's not specifically a Thunderbird (or Apple or Linux) problem, but an internet connection problem (which points the finger at Roadrunner/Spectrum.)

The first thing to do would be to confirm that you're using the right server settings. I found this page that covers the topic in excruciating detail, I guess because of the legacy of all their takeovers and name changes.

It could be a temporary problem on their end that could go away on its own given some time (cold comfort, I know.) It could help to reboot your gateway/router device and all your computers, too. A router update, pushed by Spectrum, could potentially disrupt service.

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