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Help with recovering bookmarks after account reset

Firefox Verwirrung bei Sync und Datensicherung
cor-el beantwortet
ststefan93
ststefan93

Dear Firefox Support Team, I am reaching out for assistance with recovering my bookmarks, which are very important to me. Recently, my laptop broke down, so I created a backup of my files and system. After purchasing a new laptop, I installed Firefox and attempted to restore my data, particularly my bookmarks and passwords. Unfortunately, during the process, I had to reset my Firefox account password because I had forgotten the original one. At the time, I did not fully realize that this would result in the loss of my synced data. I later learned that this action may have removed access to my previous settings. I checked my backup files, including the Application Support folder, but I was unable to find the necessary data to restore my bookmarks. I am certain that synchronization was enabled on my previous device, but after logging into my account on the new laptop, none of my bookmarks were restored. This situation is quite urgent for me, and I would greatly appreciate any help you can provide. Is there any possibility that my bookmarks could still be recovered? For example, do you have any server-side backups or other recovery options available? Thank you very much for your time and assistance. I look forward to your response. Stepan

Dear Firefox Support Team, I am reaching out for assistance with recovering my bookmarks, which are very important to me. Recently, my laptop broke down, so I created a backup of my files and system. After purchasing a new laptop, I installed Firefox and attempted to restore my data, particularly my bookmarks and passwords. Unfortunately, during the process, I had to reset my Firefox account password because I had forgotten the original one. At the time, I did not fully realize that this would result in the loss of my synced data. I later learned that this action may have removed access to my previous settings. I checked my backup files, including the Application Support folder, but I was unable to find the necessary data to restore my bookmarks. I am certain that synchronization was enabled on my previous device, but after logging into my account on the new laptop, none of my bookmarks were restored. This situation is quite urgent for me, and I would greatly appreciate any help you can provide. Is there any possibility that my bookmarks could still be recovered? For example, do you have any server-side backups or other recovery options available? Thank you very much for your time and assistance. I look forward to your response. Stepan

Alle Antworten (1)

cor-el
cor-el
  • Moderator

If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.

On Mac, the profile folder is in this hidden location in your home directory.

  • ~/Library/Application Support/Firefox/Profiles/

In Mac OS X v10.7 and later, the "~/Library" folder in the Home directory is a hidden folder.

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