Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen
Gelöst

Wwhen I attempt to use Firefox web, I now am being asked to enter my Primary password, I have used what I recall was my password but I cant log in

Firefox Hauptpasswort
wxie beantwortet
George S
George S

After the last system update, I now am being asked to enter my "Primary password", every time I open a new page. When I try entering a password , it is not recognized and I have to click on cancel in order to proceed. I have used what I recall was my password but it is recognized, but I don't get a message telling me it is the wrong password. How can I get back to the previous version that did not ask for my Password. Is that an option?

After the last system update, I now am being asked to enter my "Primary password", every time I open a new page. When I try entering a password , it is not recognized and I have to click on cancel in order to proceed. I have used what I recall was my password but it is recognized, but I don't get a message telling me it is the wrong password. How can I get back to the previous version that did not ask for my Password. Is that an option?

Alle Antworten (1)

wxie
wxie
  • In den Top 25 der Mitwirkenden

Ausgewählte Lösung

You may have 2 primary passwords. One is to log in your Mozilla account, the other is to access your stored passwords. Maybe you are dealing with the later. You can read Use a Primary Password to protect stored logins and passwords https://support.mozilla.org/en-US/kb/use-primary-password-protect-stored-logins

If you are logging to your account, you can read Reset your Primary Password if you've forgotten it https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.