Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde geschlossen und archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Firefox get white screen

  • 4 Antworten
  • 3 haben dieses Problem
  • 354 Aufrufe
  • Letzte Antwort von casper rues
  • Gelöst

Sincelotti47
Sincelotti47

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Ausgewählte Lösung

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

Diese Antwort im Kontext lesen 👍 2

Alle Antworten (4)

sider
sider

1940630798 说
When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Same problem. The issue started from ver 129.0. When the video in Bilibili ended, the website froze. I manually turned off all extensions and themes, but it didn't work. However, I enabled troubleshooting mode and the website worked fine.

Test url: https://www.bilibili.com/video/BV1bw4m1a7ZJ/

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

Thank you for that crash log. Looking at it, there appears to be a problem with a AMD driver installed on your computer. As a first step I recommend that you make sure that this is completely up to date.

sider
sider

Ausgewählte Lösung

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

casper rues
casper rues

sider said
I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

It sounds like turning off "Automatically enable hardware acceleration" worked for someone else, likely due to an issue with AMD graphics drivers. You might want to give this a try and see if it resolves your white screen problem too. If it helps, it could be a graphics driver compatibility issue.