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so why won't Mozilla support allow me to sign in

  • 19 Antworten
  • 2 haben dieses Problem
  • 74 Aufrufe
  • Letzte Antwort von metropical

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even though it logged me in to post? But won't accept the post. I gotta say, that development has made Firefox/Mozilla website difficult, at best, to navigate>

even though it logged me in to post? But won't accept the post. I gotta say, that development has made Firefox/Mozilla website difficult, at best, to navigate>

Alle Antworten (19)

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I can sign in via accounts.Firefox.com but not support.mozilla.org.

weird.

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Yes, the login mechanism was changed a few years ago to using a Firefox Account.

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so then, why when I am emailed a link to a thread, does it send me to Mozila support where log in doesn't work? And I can't seem to navigate to the thread from Firefox log in.

https://connect.mozilla.org/t5/ideas/add-custom-fields-in-password-manager/idc-p/37278/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExMQ0pYNlBVT1JTNTM4fDM3Mjc4fFNVQlNDUklQVElPTlN8aEs#M21636

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What is the link to Mozilla Support that you are being sent to?

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uhhh, click on the link?

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The link you posted is to our feedback site, Mozilla Connect, not Mozilla Support. What is the link to Mozilla Support that you are trying to open?

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now it is suddenly allowing me to sign in from the emailed link. I need to sign into firefox first then go back and click the emailed link?

a 2 step process.?
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and then, I write the post and I am asked to log in again and it refuse my log in. something is broken here.

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well then what is the difference between support and connect and why do I keep getting forwarded to this address? https://connect.mozilla.org/t5/user/ssoregistrationpage?dest_url=https:%2F%2Fconnect.mozilla.org%2F which doesn't allow me in.

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Hi

Mozilla Support is the support site for Mozilla software.

Connect is a feedback platform for Mozilla software.

Are you able to take a screenshot of where you are being forwarded to Connect?

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usually round and round on this page. today, I got in on 2 tries.

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Okay, so that is where you complete your Mozilla Connect profile. Where were you before that?

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my profile is complete, long ago. trying to make a suggestion. that's connect, right?

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Yes, Connect is the site to use to make a suggestion.

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yes. when I go to Connect it ask s to complete my profile even though I'm already signed in. then it says my profile name already exists, please try another. In other words, there is no way, that I have found to sign into Connect.

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That suggests that you are signed in there, but have not completed the account set up process.

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but when I enter my user name, it says already in use.

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"That suggests that you are signed in there, but have not completed the account set up process."

I have. And if I hadn't, why would it come back with that user name is in use? Great browser but impossible to "connect" to make a suggestion or idea.