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Cisco Webex Desk Camera not working (works with other browser)

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Hello,

I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35).

lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems, Inc. Cisco Webex Desk Camera

https://mozilla.github.io/webrtc-landing/gum_test.html shows two cameras "Video Capture 4" and "Video Capture 5", none of them work, the page shows an error message: "AbortError: Starting videoinput failed".

The same website works in Chromium (also a Flatpak), which only sees "Video Capture 4 (05a6:0023)". "OBS Studio" is also able to use the camera. "Video Capture 5" is not available in Chromium and freezes the image in OBS Studio. I believe Video Capture 5 is the IR camera that is used in Windows Hello.

Would you be able to help me to get this camera supported, please?

Geändert am von Jorge Martínez López

Alle Antworten (6)

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Can you erase the loooooonnnnnnggggg output? It's not needed. Also, try another version of Firefox from the below link. Don't use your Firefox account and see what happens. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Can you show us what you get with your current browser? What Desktop? Are you in X11 or Wayland?

Hilfreich?

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Thanks for your help.

I have edited the question as requested (sorry!).

So far I have tried:

  • Firefox (Fedora RPM) -> doesn't work.
  • Firefox (Flathub) -> doesn't work
  • Firefox (Flathub -- new profile) -> doesn't work.
  • Chromium (Flathub) -> works
  • OBS Studio (Flathub) -> works

I'll see later this weekend if I can install Firefox on a Toolbx container.

Hilfreich?

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Just ran Nightly in a toolbx container using a fresh profile, I get the same results.

Geändert am von Jorge Martínez López

Hilfreich?

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I'm having some issues uploading screenshots.

Clicking on the camera button in the WebRTC test page causes the error "AbortError: Starting videoinput failed" to display in red.

Geändert am von Jorge Martínez López

Hilfreich?

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You ran Nightly in a toolbox container... Why not just download to a folder, run it, and see if it can access the camera?

Hilfreich?

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Fair enough... just did it, same result.

Hilfreich?

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