X
Tippen Sie hierhin, um die Version dieser Website für Mobilgeräte aufzurufen.

Hilfeforum

Bookmarks suddenly gone; Verify Integrity FAILS: "Unable to check database integrity" on places.sqlite AND all backups

Veröffentlicht

Only add-on is Norton Security Toolbar, which is now disabled. No extensions. Only Plug-ins a Codec, Widevine, and Shockwave. NO changes, no updates, I suddenly lose all my bookmarks...even-right clicking the back arrow button reveals nothing, even though I can left-click and backup one page at a time. I tried running "Verify Integrity", and it tells me "Unable to check database integrity". I tried to Restore all of my existing backups, each one says "Unable to process the backup file."

Would ALL of my backups become corrupt on the same date? My assumption is that Firefox has lost it's ability to read sqlite files. Is there a quick fix for *that*?

The *first* symptom was that Firefox suddenly started "grinding"...even the "waiting" circle in the tab grinds to a complete halt, constantly, and it won't respond to *anything*, despite the fact that I *never* get a "Firefox is not responding" message. Ever. Disabling Norton didn't help that, either.

Only add-on is Norton Security Toolbar, which is now disabled. No extensions. Only Plug-ins a Codec, Widevine, and Shockwave. NO changes, no updates, I suddenly lose all my bookmarks...even-right clicking the back arrow button reveals nothing, even though I can left-click and backup one page at a time. I tried running "Verify Integrity", and it tells me "Unable to check database integrity". I tried to Restore all of my existing backups, each one says "Unable to process the backup file." Would ALL of my backups become corrupt on the same date? My assumption is that Firefox has lost it's ability to read sqlite files. Is there a quick fix for *that*? The *first* symptom was that Firefox suddenly started "grinding"...even the "waiting" circle in the tab grinds to a complete halt, constantly, and it won't respond to *anything*, despite the fact that I *never* get a "Firefox is not responding" message. Ever. Disabling Norton didn't help that, either.

Ausgewählte Lösung

If you can get by with other browsers for a few days, that's probably the least extra work. A fix for the apostrophe (or single quotation mark) problem has been developed in the past day or so, but I have no idea of the timeline for a new release of Firefox ("55.0.2").

Diese Antwort im Kontext lesen 1

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 26.0 r0

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0

Weitere Informationen

Application Basics
------------------
Name: Firefox
Version: 55.0
Build ID: 20170803103124
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
OS: Windows_NT 6.1
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 3/4
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Firefox Features
----------------
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Click-to-Play staged rollout
Version: 1.2
ID: clicktoplay-rollout@mozilla.org
Name: Firefox Screenshots
Version: 10.10.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.1
ID: followonsearch@mozilla.com
Name: Multi-process staged rollout
Version: 2.0
ID: e10srollout@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Shield Recipe Client
Version: 55.1
ID: shield-recipe-client@mozilla.org
Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org
Extensions
----------
Name: Norton Security Toolbar
Version: 2017.11.0.1
Enabled: false
ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}
Graphics
--------
Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e584) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5700 Series Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e584) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5700 Series Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: ATI Radeon HD 5700 Series
Vendor ID: 0x1002
Device ID: 0x68b8
Driver Version: 8.850.0.0
Driver Date: 4-19-2011
Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 25431002
RAM: 1024
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 6536
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
Important Modified Preferences
------------------------------
accessibility.blockautorefresh: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 2
browser.places.smartBookmarksVersion: 8
browser.search.update: false
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20170803103124
browser.startup.homepage: http://www.terraforming.com/
browser.startup.homepage_override.buildID: 20170803103124
browser.startup.homepage_override.mstone: 55.0
browser.tabs.drawInTitlebar: false
browser.tabs.remote.autostart.2: true
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3
browser.urlbar.lastSuggestionsPromptDate: 20170610
browser.urlbar.searchSuggestionsChoice: false
browser.urlbar.suggest.searches: false
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.ipc.processCount.web: 4
dom.mozApps.used: true
extensions.lastAppVersion: 55.0
font.internaluseonly.changed: false
gfx.crash-guard.d3d11layers.appVersion: 55.0
gfx.crash-guard.d3d11layers.deviceID: 0x68b8
gfx.crash-guard.d3d11layers.driverVersion: 8.850.0.0
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x68b8
gfx.driver-init.driverVersion: 8.700.0.0
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.benchmark.vp9.fps: 148
media.benchmark.vp9.versioncheck: 2
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1462557305
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1471466146
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170803103124
media.gmp-manager.lastCheck: 1502544739
media.gmp-widevinecdm.abi: x86-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1474720012
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\T'Pell\AppData\Local\Temp
media.webrtc.debug.log_file: C:\Users\T'Pell\AppData\Local\Temp\WebRTC.log
media.youtube-ua.override.to: 43
network.auth.allow-subresource-auth: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1501948691
places.history.expiration.transient_current_max_pages: 131778
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugins.ctprollout.cohort: test
plugins.ctprollout.cohortSample: 0.002807
print.printer_HP_Deskjet_3510_series_(Network).print_bgcolor: false
print.printer_HP_Deskjet_3510_series_(Network).print_bgimages: false
print.printer_HP_Deskjet_3510_series_(Network).print_colorspace:
print.printer_HP_Deskjet_3510_series_(Network).print_command:
print.printer_HP_Deskjet_3510_series_(Network).print_downloadfonts: false
print.printer_HP_Deskjet_3510_series_(Network).print_duplex: 1515870810
print.printer_HP_Deskjet_3510_series_(Network).print_edge_bottom: 0
print.printer_HP_Deskjet_3510_series_(Network).print_edge_left: 0
print.printer_HP_Deskjet_3510_series_(Network).print_edge_right: 0
print.printer_HP_Deskjet_3510_series_(Network).print_edge_top: 0
print.printer_HP_Deskjet_3510_series_(Network).print_evenpages: true
print.printer_HP_Deskjet_3510_series_(Network).print_footercenter:
print.printer_HP_Deskjet_3510_series_(Network).print_footerleft: &PT
print.printer_HP_Deskjet_3510_series_(Network).print_footerright: &D
print.printer_HP_Deskjet_3510_series_(Network).print_headercenter:
print.printer_HP_Deskjet_3510_series_(Network).print_headerleft: &T
print.printer_HP_Deskjet_3510_series_(Network).print_headerright: &U
print.printer_HP_Deskjet_3510_series_(Network).print_in_color: true
print.printer_HP_Deskjet_3510_series_(Network).print_margin_bottom: 0.5
print.printer_HP_Deskjet_3510_series_(Network).print_margin_left: 0.5
print.printer_HP_Deskjet_3510_series_(Network).print_margin_right: 0.5
print.printer_HP_Deskjet_3510_series_(Network).print_margin_top: 0.5
print.printer_HP_Deskjet_3510_series_(Network).print_oddpages: true
print.printer_HP_Deskjet_3510_series_(Network).print_orientation: 0
print.printer_HP_Deskjet_3510_series_(Network).print_page_delay: 50
print.printer_HP_Deskjet_3510_series_(Network).print_paper_data: 1
print.printer_HP_Deskjet_3510_series_(Network).print_paper_height: -1.00
print.printer_HP_Deskjet_3510_series_(Network).print_paper_name:
print.printer_HP_Deskjet_3510_series_(Network).print_paper_size_type: 0
print.printer_HP_Deskjet_3510_series_(Network).print_paper_size_unit: 0
print.printer_HP_Deskjet_3510_series_(Network).print_paper_width: -1.00
print.printer_HP_Deskjet_3510_series_(Network).print_plex_name:
print.printer_HP_Deskjet_3510_series_(Network).print_resolution: 300
print.printer_HP_Deskjet_3510_series_(Network).print_resolution_name:
print.printer_HP_Deskjet_3510_series_(Network).print_reversed: false
print.printer_HP_Deskjet_3510_series_(Network).print_scaling: 1.25
print.printer_HP_Deskjet_3510_series_(Network).print_shrink_to_fit: true
print.printer_HP_Deskjet_3510_series_(Network).print_to_file: false
print.printer_HP_Deskjet_3510_series_(Network).print_unwriteable_margin_bottom: 0
print.printer_HP_Deskjet_3510_series_(Network).print_unwriteable_margin_left: 0
print.printer_HP_Deskjet_3510_series_(Network).print_unwriteable_margin_right: 0
print.printer_HP_Deskjet_3510_series_(Network).print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
security.sandbox.content.tempDirSuffix: {dccc4e6e-16bc-4d6c-b972-59858907c49c}
services.sync.declinedEngines:
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1501862293
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.15
Version in use: 4.15
NSS
Expected minimum version: 3.31
Version in use: 3.31
NSSSMIME
Expected minimum version: 3.31
Version in use: 3.31
NSSSSL
Expected minimum version: 3.31
Version in use: 3.31
NSSUTIL
Expected minimum version: 3.31
Version in use: 3.31
Experimental Features
---------------------
Sandbox
-------
Content Process Sandbox Level: 1
Effective Content Process Sandbox Level: 1

jscher2000
  • Top 10 Contributor
8758 Lösungen 71655 Antworten
Veröffentlicht

Hilfreiche Antwort

Before doing anything drastic, could you check this:

In the past day or so, someone discovered that if there is an apostrophe in your Windows username or elsewhere in your profile path, then the Firefox 55 parts related to your bookmarks and history do not work correctly. This probably will be fixed in several days, but can you check whether you are likely to be affected by this problem?

Open the Profile Manager page by typing or pasting about:profiles in the address bar and press Enter

Look for the line "This is the profile in use and it cannot be deleted." and directly below that, the Root Directory line. For example:

C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\abc123x9.default => has no ' characters

C:\Users\John's HP\AppData\Roaming\Mozilla\Firefox\Profiles\abc123x9.Mary's Settings => has one or more ' characters

If there is an apostrophe anywhere in the path, Firefox 55.0-55.0.1 may not be able to work with your bookmarks and history correctly.

One short term workaround would to downgrade to Firefox 54.0.1, using the link supplied in this article: Install an older version of Firefox.

Before doing anything drastic, could you check this: In the past day or so, someone discovered that if there is an apostrophe in your Windows username or elsewhere in your profile path, then the Firefox 55 parts related to your bookmarks and history do not work correctly. This probably will be fixed in several days, but can you check whether you are likely to be affected by this problem? Open the Profile Manager page by typing or pasting '''about:profiles''' in the address bar and press Enter Look for the line "This is the profile in use and it cannot be deleted." and directly below that, the Root Directory line. For example: C:\Users\'''Owner'''\AppData\Roaming\Mozilla\Firefox\Profiles\abc123x9.'''default''' => ''has no ' characters'' C:\Users\'''John's HP'''\AppData\Roaming\Mozilla\Firefox\Profiles\abc123x9.'''Mary's Settings''' => ''has one or more ' characters'' '''If there is an apostrophe anywhere in the path, Firefox 55.0-55.0.1 may not be able to work with your bookmarks and history correctly'''. One short term workaround would to downgrade to Firefox 54.0.1, using the link supplied in this article: [[Install an older version of Firefox]].
Veröffentlicht

Fragesteller

Yes, that is exactly it. My legal name is T'Pell, and that is how I set up my profile years ago.

Do you recommend doing the downgrade, or waiting for the fix? I can wait a few days, as I've already been fighting it for several days (driving myself crazy digging into the internals of Firefox...)

Yes, that is exactly it. My legal name is T'Pell, and that is how I set up my profile years ago. Do you recommend doing the downgrade, or waiting for the fix? I can wait a few days, as I've already been fighting it for several days (driving myself crazy digging into the internals of Firefox...)

Geändert am von Athena

jscher2000
  • Top 10 Contributor
8758 Lösungen 71655 Antworten
Veröffentlicht

Ausgewählte Lösung

If you can get by with other browsers for a few days, that's probably the least extra work. A fix for the apostrophe (or single quotation mark) problem has been developed in the past day or so, but I have no idea of the timeline for a new release of Firefox ("55.0.2").

If you can get by with other browsers for a few days, that's probably the least extra work. A fix for the apostrophe (or single quotation mark) problem has been developed in the past day or so, but I have no idea of the timeline for a new release of Firefox ("55.0.2").
Veröffentlicht

Fragesteller

jscher2000 said

If you can get by with other browsers for a few days, that's probably the least extra work. A fix for the apostrophe (or single quotation mark) problem has been developed in the past day or so, but I have no idea of the timeline for a new release of Firefox ("55.0.2").

Firefox is still the same. Today, Thunderbird lost the ability to interpret HTML. Now when I look at new OR old (very old) emails, all I see is raw code, uninterpreted HTML.

Should I assume that this is the same problem?

I took a .jpg of the first email I received from mozilla.org on this issue as an example. It looked normal yesterday. Note that the short header information is also missing.

Please advise...and if you can do it in flat text rather than HTML, I'm more likely to be able to read it.  :-O

Should I attempt to downgrade Thunderbird to an earlier version, too? I haven't updated ANYTHING on my PC, OR installed, as I have been waiting for the Firefox "fix".

''jscher2000 [[#answer-996236|said]]'' <blockquote> If you can get by with other browsers for a few days, that's probably the least extra work. A fix for the apostrophe (or single quotation mark) problem has been developed in the past day or so, but I have no idea of the timeline for a new release of Firefox ("55.0.2"). </blockquote> Firefox is still the same. Today, Thunderbird lost the ability to interpret HTML. Now when I look at new OR old (very old) emails, all I see is raw code, uninterpreted HTML. Should I assume that this is the same problem? I took a .jpg of the first email I received from mozilla.org on this issue as an example. It looked normal yesterday. Note that the short header information is also missing. Please advise...and if you can do it in flat text rather than HTML, I'm more likely to be able to read it. :-O Should I attempt to downgrade Thunderbird to an earlier version, too? I haven't updated ANYTHING on my PC, OR installed, as I have been waiting for the Firefox "fix".
Veröffentlicht

Fragesteller

Okay, this is getting worse by the minute. Now when I open that exact same email from mozilla.org, I don't see HTML, I see a blank content window with the header from a completely *different* email.

Okay, this is getting worse by the minute. Now when I open that exact same email from mozilla.org, I don't see HTML, I see a blank content window with the header from a completely *different* email.
jscher2000
  • Top 10 Contributor
8758 Lösungen 71655 Antworten
Veröffentlicht

First, it's unlikely that changes to Firefox 55 affect Thunderbird, unless it's a security file fix applied to both products.

If you have not already, please shut down and restart Windows before doing anything drastic.

First, it's unlikely that changes to Firefox 55 affect Thunderbird, unless it's a security <s>file</s> <u>fix</u> applied to both products. If you have not already, please shut down and restart Windows before doing anything drastic.

Geändert am von jscher2000

Veröffentlicht

Fragesteller

jscher2000 said

First, it's unlikely that changes to Firefox 55 affect Thunderbird, unless it's a security file fix applied to both products. If you have not already, please shut down and restart Windows before doing anything drastic.
I did that first.  It's been rebooted several times since it first occurred.  As a retired computer programmer, rebooting anything Windows is the first thing I always do.  

The Firefox AND Thunderbird problems continue. Nothing else is affected. I'm still suspicious that the apostrophe in my Win profile name is the issue...if the same bad code is in both products, yes, there could be a connection.

''jscher2000 [[#answer-997997|said]]'' <blockquote> First, it's unlikely that changes to Firefox 55 affect Thunderbird, unless it's a security <s>file</s> <u>fix</u> applied to both products. If you have not already, please shut down and restart Windows before doing anything drastic. </blockquote> I did that first. It's been rebooted several times since it first occurred. As a retired computer programmer, rebooting anything Windows is the first thing I always do. The Firefox AND Thunderbird problems continue. Nothing else is affected. I'm still suspicious that the apostrophe in my Win profile name is the issue...if the same bad code is in both products, yes, there could be a connection.
cor-el
  • Top 10 Contributor
  • Moderator
17519 Lösungen 158414 Antworten
Veröffentlicht

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox
jscher2000
  • Top 10 Contributor
8758 Lösungen 71655 Antworten
Veröffentlicht

Have you updated Firefox to 55.0.2? It should fix the apostrophe problem, among others. Update Firefox to the latest release

As far as I know, Thunderbird doesn't use any code from Firefox 55. I suggest starting a new thread on the Thunderbird issue.

https://support.mozilla.org/questions/new/thunderbird/fix-problems

Scroll down past the article suggestions to continue with the form.

Have you updated Firefox to 55.0.2? It should fix the apostrophe problem, among others. [[Update Firefox to the latest version]] As far as I know, Thunderbird doesn't use any code from Firefox 55. I suggest starting a new thread on the Thunderbird issue. https://support.mozilla.org/questions/new/thunderbird/fix-problems Scroll down past the article suggestions to continue with the form.
Veröffentlicht

Fragesteller

I followed your suggestion about attempting to update to 55.0.2. I opened Help/About Firefox. It immediately said 55.0 (32-bit) What's New, and "Restart to update Firefox". I clicked restart, and it restarted Firefox. Nothing else happened. I clicked on "What's New", and it took me to a What's New page for 55.0, NOT 55.0.2. With no surprise, I note that the release date for 55.0 is August 8, 2017, THE EXACT SAME DATE FIREFOX STOPPED READING PLACES.SQLITE AND ALL OF ITS BACKUP FILES.

Do you have a link to a 55.0.2 download, because I am not finding it. And, yes, I DO have "auto update" turned on, that's how I got 55.0 on August 8th without realizing it.

Next question: do you know of an sqlite file reader that I can use to salvage my bookmarks? Unless I hear anything else, I'm going to be forced to do the backup to a previous version procedure, as it is now obvious that 55.0 is the cause of all my problems (and all I really need is for Firefox to be able to read my bookmarks long enough to transfer them to the new laptop).

I followed your suggestion about attempting to update to 55.0.2. I opened Help/About Firefox. It immediately said 55.0 (32-bit) What's New, and "Restart to update Firefox". I clicked restart, and it restarted Firefox. Nothing else happened. I clicked on "What's New", and it took me to a What's New page for 55.0, NOT 55.0.2. With no surprise, I note that the release date for 55.0 is August 8, 2017, THE EXACT SAME DATE FIREFOX STOPPED READING PLACES.SQLITE AND ALL OF ITS BACKUP FILES. Do you have a link to a 55.0.2 download, because I am not finding it. And, yes, I DO have "auto update" turned on, that's how I got 55.0 on August 8th without realizing it. Next question: do you know of an sqlite file reader that I can use to salvage my bookmarks? Unless I hear anything else, I'm going to be forced to do the backup to a previous version procedure, as it is now obvious that 55.0 is the cause of all my problems (and all I really need is for Firefox to be able to read my bookmarks long enough to transfer them to the new laptop).

Geändert am von Athena

Veröffentlicht

Fragesteller

Never mind, I finally found it. If anyone else has this problem, you might want to know that directing them to Help/About Firefox will NOT take them to 55.0.2. Instead, I went directly to the main mozilla page, and there was a banner across the top saying that my version was not the most recent. From there I was able to download 55.0.2, and it fixed all my problems.

Thank you for your patience.

Never mind, I finally found it. If anyone else has this problem, you might want to know that directing them to Help/About Firefox will NOT take them to 55.0.2. Instead, I went directly to the main mozilla page, and there was a banner across the top saying that my version was not the most recent. From there I was able to download 55.0.2, and it fixed all my problems. Thank you for your patience.