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My deleted mail reloads several times now have 2100!

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Seems to be from last update. I now have multiple copies , 12-13, of deleted emails hence now have 2100 deleted emails which have reloaded when deleted from delete box. Figure increases dramatically every time I try to delete them.

Seems to be from last update. I now have multiple copies , 12-13, of deleted emails hence now have 2100 deleted emails which have reloaded when deleted from delete box. Figure increases dramatically every time I try to delete them.

Ausgewählte Lösung

Time for a bit of drastic action.

Make hidden files and folders visible;

in Thunderbird

  • Help > Troubleshooting Information
  • Click on 'show folder'

a new window opens showing Profile folder.

  • Close Thunderbird now - this is important
  • Click on 'Mail' folder
  • Click on the mail account name folder
  • Look for 'Trash' and 'Trash.msf' files. The Trash will probably be quite a large file.
  • Delete both of these files.

Close the Window - top right X

Restart Thunderbird.

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Toad-Hall
  • Top 10 Contributor
1686 Lösungen 11214 Antworten
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This sounds like you have not been compacting folders and now may have corrupted folder.

You do not mention where the deleted emails have reappeared, but I'm guessing the Inbox.

The Inbox should be kept low in email and used as an Inbox for incoming emails and not as a general store. It should also be compacted on a regular basis.

  • Move all good emails out of the Inbox and into suitable folders for organising.
  • Delete all unwanted emails.

When Inbox is empty:

  • Right click on Inbox and select 'compact'.
  • Right click on 'Deleted /Trash' folder and select 'Empty Deleted/Trash'

If you have not compacted your Junk folder, I would empty it and then compact it.

Info on Compacting - what it does and why it is important.

This sounds like you have not been compacting folders and now may have corrupted folder. You do not mention where the deleted emails have reappeared, but I'm guessing the Inbox. The Inbox should be kept low in email and used as an Inbox for incoming emails and not as a general store. It should also be compacted on a regular basis. * Move all good emails out of the Inbox and into suitable folders for organising. * Delete all unwanted emails. When Inbox is empty: * Right click on Inbox and select 'compact'. * Right click on 'Deleted /Trash' folder and select 'Empty Deleted/Trash' If you have not compacted your Junk folder, I would empty it and then compact it. Info on Compacting - what it does and why it is important. * http://kb.mozillazine.org/Thunderbird_:_Tips_:_Compacting_Folders

Fragesteller

Thanks Toad-hall. The deleted emails load back into the Delete folder ann multiply. They seem to increase by about 3000 each time I delete. Currently count stands at 23,000. When I move mail from inbox to delete it works fine. It is when I delete from my Delete folder I have the problem. Appreciate your assistance.

Thanks Toad-hall. The deleted emails load back into the Delete folder ann multiply. They seem to increase by about 3000 each time I delete. Currently count stands at 23,000. When I move mail from inbox to delete it works fine. It is when I delete from my Delete folder I have the problem. Appreciate your assistance.
Toad-Hall
  • Top 10 Contributor
1686 Lösungen 11214 Antworten
Veröffentlicht

Ausgewählte Lösung

Time for a bit of drastic action.

Make hidden files and folders visible;

in Thunderbird

  • Help > Troubleshooting Information
  • Click on 'show folder'

a new window opens showing Profile folder.

  • Close Thunderbird now - this is important
  • Click on 'Mail' folder
  • Click on the mail account name folder
  • Look for 'Trash' and 'Trash.msf' files. The Trash will probably be quite a large file.
  • Delete both of these files.

Close the Window - top right X

Restart Thunderbird.

Time for a bit of drastic action. Make hidden files and folders visible; * http://kb.mozillazine.org/Show_hidden_files_and_folders in Thunderbird * Help > Troubleshooting Information * Click on 'show folder' a new window opens showing Profile folder. * '''Close Thunderbird now - this is important''' * Click on 'Mail' folder * Click on the mail account name folder * Look for 'Trash' and 'Trash.msf' files. The Trash will probably be quite a large file. * Delete both of these files. Close the Window - top right X Restart Thunderbird.

Geändert am von Toad-Hall

Fragesteller

Hello Toad-Hall, Although I thought you had solved the problem, it is still reloading emails deleted from the "Delete" file. Now up to 30,000 emails as it multiplies every time I delete them. Any further suggestions would be greatly appreciated. John

Hello Toad-Hall, Although I thought you had solved the problem, it is still reloading emails deleted from the "Delete" file. Now up to 30,000 emails as it multiplies every time I delete them. Any further suggestions would be greatly appreciated. John
Toad-Hall
  • Top 10 Contributor
1686 Lösungen 11214 Antworten
Veröffentlicht

The Deleted/Trash folder will show emails that have been 'marked as deleted', so you must compact all your folders to remove those 'marked as deleted' emails.

Deleting the 'Trash amd 'TRash.msf' files whilst Thunderbird was closed would then have removed the last entries.

Please confirm..have you compacted ALL your folders? 'File' > 'Compact Folders'

Please confirm that Thunderbird was closed /exited - not running, when you deleted the 'Trash' files from Profile Folder as per instructions.

Is this a Pop or IMAP mail account?

The Deleted/Trash folder will show emails that have been 'marked as deleted', so you must compact all your folders to remove those 'marked as deleted' emails. Deleting the 'Trash amd 'TRash.msf' files whilst Thunderbird was closed would then have removed the last entries. Please confirm..have you compacted ALL your folders? 'File' > 'Compact Folders' Please confirm that Thunderbird was closed /exited - not running, when you deleted the 'Trash' files from Profile Folder as per instructions. Is this a Pop or IMAP mail account?

Fragesteller

Toad-Hall said

The Deleted/Trash folder will show emails that have been 'marked as deleted', so you must compact all your folders to remove those 'marked as deleted' emails. Deleting the 'Trash amd 'TRash.msf' files whilst Thunderbird was closed would then have removed the last entries. Please confirm..have you compacted ALL your folders? 'File' > 'Compact Folders' Please confirm that Thunderbird was closed /exited - not running, when you deleted the 'Trash' files from Profile Folder as per instructions. Is this a Pop or IMAP mail account?

Brilliant. Completely sorted. I think I failed to close TB down before. Very relieved as I had up to 32000 in deleted at last count. Thanks for your help and great patience, Best wishes, John

''Toad-Hall [[#answer-665246|said]]'' <blockquote> The Deleted/Trash folder will show emails that have been 'marked as deleted', so you must compact all your folders to remove those 'marked as deleted' emails. Deleting the 'Trash amd 'TRash.msf' files whilst Thunderbird was closed would then have removed the last entries. Please confirm..have you compacted ALL your folders? 'File' > 'Compact Folders' Please confirm that Thunderbird was closed /exited - not running, when you deleted the 'Trash' files from Profile Folder as per instructions. Is this a Pop or IMAP mail account? </blockquote> Brilliant. Completely sorted. I think I failed to close TB down before. Very relieved as I had up to 32000 in deleted at last count. Thanks for your help and great patience, Best wishes, John
Toad-Hall
  • Top 10 Contributor
1686 Lösungen 11214 Antworten
Veröffentlicht

Good to hear all is now ok :)

Good to hear all is now ok :)