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Bug 1021684 to update box.com Filelink implementation with new APIs fails

  • 2 Antworten
  • 20 haben dieses Problem
  • 6 Aufrufe
  • Letzte Antwort von Murf_Oscar

Ian Marshall
Ian Marshall
more options

Hello there,

I have a personal Box account, and run Mozilla Thunderbird 31.2.0 on a PC running Microsoft Windows 8.1.

In Thunderbird, I have enabled my Box account under Tools | Options | Attachments | Outgoing. I know that my log-on credentials have been stored on Thunderbird since from Thunderbird I can see my Box data allowance and usage.

However, when I try to convert a file attached to an unsent E-mail to a Box link, the upload just hangs and never completes, even for small file sizes:

Box inform me:

"Basically, this is not a box.com issue. Box.com changed API and deprecated the older API. It is a known issue at Thunderbird and should be fixed in the next release. Here is the Mozilla bug report - https://bugzilla.mozilla.org/show_bug.cgi?id=1021684."

This bug is marked as "RESOLVED FIXED" but it does not work for me.

Could anyone help me with this, please?


My troubleshooting information is: 

 Application Basics

   Name: Thunderbird
   Version: 31.2.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.2.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20141012121702
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-71aea515-5b5d-4c4a-8cba-6d5eb2140904 (04/09/2014)

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 31.2.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: b8e2e1db-30d1-493d-bd72-891a5003916
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 1
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1414436648
     places.history.expiration.transient_current_max_pages: 104236
     plugin.importedState: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace:
     print.printer_HP_Officejet_Pro_8600_(Network).print_command:
     print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts: false
     print.printer_HP_Officejet_Pro_8600_(Network).print_duplex: 1515870810
     print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_footercenter:
     print.printer_HP_Officejet_Pro_8600_(Network).print_footerleft: &PT
     print.printer_HP_Officejet_Pro_8600_(Network).print_footerright: &D
     print.printer_HP_Officejet_Pro_8600_(Network).print_headercenter:
     print.printer_HP_Officejet_Pro_8600_(Network).print_headerleft: &T
     print.printer_HP_Officejet_Pro_8600_(Network).print_headerright: &U
     print.printer_HP_Officejet_Pro_8600_(Network).print_in_color: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_margin_bottom: 0.5
     print.printer_HP_Officejet_Pro_8600_(Network).print_margin_left: 0.5
     print.printer_HP_Officejet_Pro_8600_(Network).print_margin_right: 0.5
     print.printer_HP_Officejet_Pro_8600_(Network).print_margin_top: 0.5
     print.printer_HP_Officejet_Pro_8600_(Network).print_oddpages: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_orientation: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_page_delay: 50
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_data: 9
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_height: 11.00
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_name:
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_type: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_unit: 1
     print.printer_HP_Officejet_Pro_8600_(Network).print_paper_width: 8.50
     print.printer_HP_Officejet_Pro_8600_(Network).print_plex_name:
     print.printer_HP_Officejet_Pro_8600_(Network).print_resolution: 1515870810
     print.printer_HP_Officejet_Pro_8600_(Network).print_resolution_name:
     print.printer_HP_Officejet_Pro_8600_(Network).print_reversed: false
     print.printer_HP_Officejet_Pro_8600_(Network).print_scaling: 2.00
     print.printer_HP_Officejet_Pro_8600_(Network).print_shrink_to_fit: true
     print.printer_HP_Officejet_Pro_8600_(Network).print_to_file: false
     print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_bottom: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0a16
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3316
     Driver Date: 10-3-2013
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.17111)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.2 Basic ECC
     3.16.2.2 Basic ECC

     NSS Util
     3.16.2.2
     3.16.2.2

     NSS SSL
     3.16.2.2 Basic ECC
     3.16.2.2 Basic ECC

     NSS S/MIME
     3.16.2.2 Basic ECC
     3.16.2.2 Basic ECC
Hello there, I have a personal Box account, and run Mozilla Thunderbird 31.2.0 on a PC running Microsoft Windows 8.1. In Thunderbird, I have enabled my Box account under Tools | Options | Attachments | Outgoing. I know that my log-on credentials have been stored on Thunderbird since from Thunderbird I can see my Box data allowance and usage. However, when I try to convert a file attached to an unsent E-mail to a Box link, the upload just hangs and never completes, even for small file sizes: Box inform me: "Basically, this is not a box.com issue. Box.com changed API and deprecated the older API. It is a known issue at Thunderbird and should be fixed in the next release. Here is the Mozilla bug report - https://bugzilla.mozilla.org/show_bug.cgi?id=1021684." This bug is marked as "RESOLVED FIXED" but it does not work for me. Could anyone help me with this, please? My troubleshooting information is: Application Basics Name: Thunderbird Version: 31.2.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.2.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20141012121702 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-71aea515-5b5d-4c4a-8cba-6d5eb2140904 (04/09/2014) Extensions Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 31.2.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: b8e2e1db-30d1-493d-bd72-891a5003916 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1414436648 places.history.expiration.transient_current_max_pages: 104236 plugin.importedState: true print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor: true print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages: true print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace: print.printer_HP_Officejet_Pro_8600_(Network).print_command: print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts: false print.printer_HP_Officejet_Pro_8600_(Network).print_duplex: 1515870810 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages: true print.printer_HP_Officejet_Pro_8600_(Network).print_footercenter: print.printer_HP_Officejet_Pro_8600_(Network).print_footerleft: &PT print.printer_HP_Officejet_Pro_8600_(Network).print_footerright: &D print.printer_HP_Officejet_Pro_8600_(Network).print_headercenter: print.printer_HP_Officejet_Pro_8600_(Network).print_headerleft: &T print.printer_HP_Officejet_Pro_8600_(Network).print_headerright: &U print.printer_HP_Officejet_Pro_8600_(Network).print_in_color: true print.printer_HP_Officejet_Pro_8600_(Network).print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_8600_(Network).print_margin_left: 0.5 print.printer_HP_Officejet_Pro_8600_(Network).print_margin_right: 0.5 print.printer_HP_Officejet_Pro_8600_(Network).print_margin_top: 0.5 print.printer_HP_Officejet_Pro_8600_(Network).print_oddpages: true print.printer_HP_Officejet_Pro_8600_(Network).print_orientation: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_page_delay: 50 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_data: 9 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_height: 11.00 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_name: print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_type: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_unit: 1 print.printer_HP_Officejet_Pro_8600_(Network).print_paper_width: 8.50 print.printer_HP_Officejet_Pro_8600_(Network).print_plex_name: print.printer_HP_Officejet_Pro_8600_(Network).print_resolution: 1515870810 print.printer_HP_Officejet_Pro_8600_(Network).print_resolution_name: print.printer_HP_Officejet_Pro_8600_(Network).print_reversed: false print.printer_HP_Officejet_Pro_8600_(Network).print_scaling: 2.00 print.printer_HP_Officejet_Pro_8600_(Network).print_shrink_to_fit: true print.printer_HP_Officejet_Pro_8600_(Network).print_to_file: false print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true Graphics Adapter Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3316 Driver Date: 10-3-2013 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 2/2 Direct3D 10 AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.2 Basic ECC 3.16.2.2 Basic ECC NSS Util 3.16.2.2 3.16.2.2 NSS SSL 3.16.2.2 Basic ECC 3.16.2.2 Basic ECC NSS S/MIME 3.16.2.2 Basic ECC 3.16.2.2 Basic ECC

Ausgewählte Lösung

The fix may only be in the current Thunderbird 33 beta. When it will land in the release version I don't know. If you know what you're doing you may try the beta with a separate profile. Also make sure to backup your existing profile.

Diese Antwort im Kontext lesen 👍 1

Alle Antworten (2)

christ1
christ1
  • Top 25 Contributor
more options

Ausgewählte Lösung

The fix may only be in the current Thunderbird 33 beta. When it will land in the release version I don't know. If you know what you're doing you may try the beta with a separate profile. Also make sure to backup your existing profile.

Murf_Oscar
Murf_Oscar
more options

Upgraded my Box.com plan to 2GB upload to allow me to uplink a 697KB file - 4 minute HD MP4 movie. Uplink message appeared and seemed to be working for black progress ring was rotating. (Only learned it should be green when working later - see below)

Contacted box. Copy of email response attaced. Took their suggestion and installed latest Thunderbird beta. Restarted upload but as it was still running 2 hours later canned it.

Decided to experiment with 4 minute email format of same MP4 movie which came in at 47MB. On presssing Link button a window never seen before seeking authorisation for Box to access files appeared. Logged on as required and lo and behold, the progress ring turned to green and the file duly uploaded.

Not the end of my problems however. After sending the email brought it up again to test the link. On pressing the link a window appeared with a message that the file was not available for preview but that it could be downloaded. Pressed the blue download button but no download started. This happened more than a few times and then, as if by accident, the "you have requested a download of file aaaaa.???" came up. Taking the "view with" option the file displayed.

The point here is that while I am prepared to play around and stumble on the solution, the same should not be expected of the addressees receiving my email.

I trust this experience will be helpful in resolving the problem.