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firefox wont open please help

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Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	32.0.3.5379
 Application Timestamp:	54224e2c
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea91c
 Exception Code:	c0000005
 Exception Offset:	00052df6
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	b4c7
 Additional Information 2:	b4c74252b02ba14273a3332638c80d68
 Additional Information 3:	71f9
 Additional Information 4:	71f9f4f54ef467b85417e0805553db89

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 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 32.0.3.5379 Application Timestamp: 54224e2c Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea91c Exception Code: c0000005 Exception Offset: 00052df6 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: b4c7 Additional Information 2: b4c74252b02ba14273a3332638c80d68 Additional Information 3: 71f9 Additional Information 4: 71f9f4f54ef467b85417e0805553db89 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Mehr Details zum System

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko

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FredMcD
  • Top 10 Contributor
4248 Lösungen 59413 Antworten
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Please describe the problem better. How are you calling Firefox? What, if anything, happens?

Please try doing this;

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Please describe the problem better. How are you calling Firefox? What, if anything, happens? Please try doing this; '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.