Firefox Community Forum

Hello Firefox Support Team,

I would like to ask for assistance regarding my Firefox Account.

My Firefox Account is currently associated with the email address:

Old email: aleksey.bondarenko.02@mail.ru

Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it.

I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address:

New email: lexa6802@gmail.com

I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary.

Kind regards,

Aleksey Bondarenko

All the tabs, in both my profiles are constantly crashing. I cannot keep at a task for more than a few minutes without needing to restart the tab. Is this a setting problem? I've cleared the cache, and reset Firefox, to no avail. Thank you for any relevant advice and/or assistance.

I could not get into my Fidelity Investments account today. (I signed up last week using same computer w/Firefox) I got to the login page but Fidelity gave me a "can't complete at this time, try again" notice. So I called them up and they suggested I use chrome. I don't want to use chrome. I tried reentering with the VPN off and on. No go.

X.com videos won't play on Firefox, one or two play, but most won't, they simply buffer with a white moving circle without playing. I have Adblock Plus and a couple of other adblock extensions, but even when I disable those, the X.com videos still won't play. They play fine on Safari. I have Mac Book Air 2022, OS Sequioa 15.6.1

Shopping with an online vendor I have never contacted before, using fully updated Firefox on Win 11 Pro and ESET, the website checkout offered a "Buy with SHOP [visa] ####" blue button. '####' is the last four digits of a credit card of mine.

I did not realize until later "Buy with SHOP [visa] ####" meant "Shopify" would own the transaction. I have never established any online "Wallet" and would never do that. I had never heard of "Shopify." I did not know what it is. Now I do, and I am terrified. I have the complete source code from the page. If that would help a diagnosis, let me know. It is clear that Shopify populates the form from information it already has; how they write the HTML is less important than how they got this personal information in the first place.

Is there a setting in Firefox that allows this? If so, how can I disable it? IF Mozilla has distributed an "update" that defaults a wallet to "ON". please tell me. Tell me in simple terms how to shut all this garbage off so it stays off.

My credit card company, Chase, has Excellent Security and no charge from Shopify will be paid, ever. But what other data does Shopify have and how did they get it?

Thank you for your help. Very much!

bold text'I am so fed up with these updates loosing my passwords and data, why ? All my settings are messed up and last time it took two weeks to get everything back, why? I give up total idiots for releasing updates that are sub par!

So, I tried to delete that post, but it blocked the category of Science completely, so I had to unblock it.

But my point is, Why if I do not want to see this post about Seniors getting bathroom upgrades and I try to delete it does it make an entire category go away? I am sorry, but this is just goofy (trying to be polite here).

This is simply Not about Science whatsoever, that Seniors are getting bathroom upgrades if they live in these zip codes! Also this Same thing has been posted Multiple times in other Categories! Again, this post typically has Zero to do with the Category that it was posted in! I mean Zero Relevance or, more accurately, actually Less than Zero.

So, in the past, I was able to get rid of a post, but now, if I try, it blocks whatever category that the Ad was posted in! What?

Is this now the price of having Firefox? That I have to have postings that I can not either block or delete? Really?

Please explain and tell me why I can not target an individual ad from being posted. Thanks for your time. John D

Secure Connection Failed

An error occurred during a connection to feg.uh1.ac.ma. SSL received a record with an incorrect Message Authentication Code.

Error code: SSL_ERROR_BAD_MAC_READ

When I visit a particular web site it requests that I grant Firefox access to location services. When I attempt to, the site's interface takes me to (Apple) System Settings/Privacy & Security/Location Services and shows me the access status of the Firefox.app. The control next to it shows it as off. Clicking on the control to change it to on does nothing. The web site cannot access location services.

Location Services itself is on, as are permissions for several other apps (including Safari, which does not have this problem with this web site).

Within the Firefox apps own settings, location permissions for the site in question (scistarter.org) are set as Allow.

I'm on an iMac, running Tahoe 26.5. This problem does not happen on my iPhone running iOS 26.5.

Help?

i want to be able to change the hotkey corresponding to go to left/right tab which the default is Ctrl+Pg Up/Dn in my lenovo thinkpad keyboard. and in about:keyboard that option is not available, in fact the hotkey isnt even mentioned

Good afternoon, I restarted my windows computer because it was buggy and right before reinstalling I synced the Firefox account so that whenever I reinstalled Firefox in the PC once more I could have all my bookmarks.

Now while setting up, I find out none were synced? It doesn't appear and obviously I don't have access to the "old" browser to manually download the html file. This was weird because last time I downloaded Firefox in another device and logged into my account it automatically synced and configured everything as it was.

Please advice if there's any way to restore my bookmarks at least because I need them for work.

Many thanks. Kind regards.