Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes every time I close it and have done everything to fix the problem

  • 3 svar
  • 13 har dette problem
  • 1 visning
  • Seneste svar af Xircal

joyandedwin
joyandedwin
more options

Each time I close Firefox, I am getting the crash report box (I can copy and send the crash report if thats helpful though it says it's submitting it somewhere?). I have tried doing everything provided in the troublehshooting section including: disabling all plug ins and extensions, turning off hardware acceleration, resetting to original settings, running antivirus and spyware apps (symantec, spybot, hitman pro and malwarebytes anti-malware). I'm running latest firefox and laptop is XP running SP3. Please help! I'm at wits end and have spent the last 24 hours of my life trying to resolve! the problem started I believe when some of my google searches were being redirected so thought it was a spyware/malware problem and ran all the apps above. It did remove whatever was found so hopefully the laptop is virus and spyware free.

Each time I close Firefox, I am getting the crash report box (I can copy and send the crash report if thats helpful though it says it's submitting it somewhere?). I have tried doing everything provided in the troublehshooting section including: disabling all plug ins and extensions, turning off hardware acceleration, resetting to original settings, running antivirus and spyware apps (symantec, spybot, hitman pro and malwarebytes anti-malware). I'm running latest firefox and laptop is XP running SP3. Please help! I'm at wits end and have spent the last 24 hours of my life trying to resolve! the problem started I believe when some of my google searches were being redirected so thought it was a spyware/malware problem and ran all the apps above. It did remove whatever was found so hopefully the laptop is virus and spyware free.

Alle svar (3)

Xircal
Xircal
more options

Uninstall the Ask Toolbar via Tools | Add-ons | Extensions.

I notice also that you have Skype version 2.2.0.70 installed. According to the Mozilla Add-ons blocklist, all versions below 5.2.0.7165 will cause the type of problem you're experiencing. See https://www.mozilla.com/en-US/blocklist/

Also, update these:

Ændret af Xircal den

joyandedwin
joyandedwin Spørgsmålsstiller
more options

Thanks. I did what you've suggested above: uninstalled ask toolbar, updated Skype to current version, installed Java. Couldn't find my graphics driver. The driver is ATI Mobility Radeon X1400 and can't find the driver anywhere on AMD's site or anywhere else. It says something about using a legacy driver and went through the various suggested methods but didn't install any updated driver bc it didn't specifically ever say the update was for this driver so didn't take any chances. In any event the graphics and video on the computer seems fine and didn't want to add another problem if the video crashes. Anyway, still same problem. I'm still getting the crash screen when I exit firefox...Please help.

Xircal
Xircal
more options

To eliminate malware as the culprit, please download the free version of Malwarebytes from http://www.malwarebytes.org/products/malwarebytes_free and then run a full system scan.