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Password

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Frank
Frank

I'm trying to re-establish my Thunderbird account after having to re-install Windows. I get to a screen titled "Account Hub" that asks me to add my e-mail address and password. I don't have or recall a password and the screen does not allow an option to recover a password or create a new one.

I'm trying to re-establish my Thunderbird account after having to re-install Windows. I get to a screen titled "Account Hub" that asks me to add my e-mail address and password. I don't have or recall a password and the screen does not allow an option to recover a password or create a new one.

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Mapenzi
Mapenzi
  • Top 25 Contributor

After re-installing Windows you should find a folder "Windows-old" on your Desktop, containing your personal data including your old Thunderbird profile folder. https://support.microsoft.com/en-us/windows/retrieve-files-from-the-windows-old-folder-after-a-windows-upgrade-f668ada4-701b-204a-73c3-952bc5ceb1c8

Frank
Frank Spørgsmålsstiller

Thanks for your help. I finally saw that the password I needed was the one for my e-mail account held with Spectrum. Once I plugged that in, I was able to access my Thunderbird account.

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